21 Casino Review

21 Casino’s been up and running since 2015 and has built a bit of a name off the back of its extensive game library and steady flow of promos. It is also a sister brand of Slot Planet, PlayGrand, and Casilando. I’d say the platform’s a top pick if you’re after somewhere to stick around, especially with its loyalty scheme. Play your cards right, and you could end up VIP before you know it.

I’ve put the platform to the test and laid it all out in this 21 Casino review, so you’ll get a proper feel for how everything runs.

21 Casino Pros & Cons

Welcome Bonus: 100% up to £500

🎁 Bonus Deposit Limits	£10
🎁 Wagering Requirements	40x (deposit + bonus)
🎁 Max Bonus Cashout	No limit
🎁 Expiry	30 days
🎁 Payment Methods	Visa, Mastercard, Instant Bank Transfer, PaysafeCard, Revolut, Neteller, Skrill, Neosurf

When I signed up at 21 Online Casino, I landed a 100% match bonus worth up to £500 on my first deposit. Here’s exactly how to claim it:

Once that’s done, the offer gets added automatically and shows up in your bonus balance. Then, you’ll need to complete 40x wagering on both the deposit and the extra funds before any winnings can be cashed out.

Most slots, along with scratchcards and Keno, contribute 100% toward this. Meanwhile, table games count for 10%, video poker for 5%, and progressive jackpots are excluded. Also, note that the maximum bet allowed with bonus funds is £5.

You’ll have 30 days from when the promo is credited to meet the requirements. Any unused bonus or winnings after that will be removed from your account. That said, there’s no cap on how much you can withdraw, something I don’t come across too often at other online casinos.

^{#AD | 18+. New players only. Min deposit £10. Bonus funds are 100% up to £500. Bonus funds are separate to cash funds. There are wagering requirements to turn bonus funds into cash funds. This is 40 times the sum of your deposit plus initial bonus amount before any funds can be withdrawn. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Terms Apply. BeGambleAware.org}

Existing Customer Offers

You won’t see any ongoing offers listed in the Promotions page until you’ve claimed the welcome bonus. And while these offers change from time to time, I love that they often come in the form of bonus spins and tournaments with prizes paid out as cash, funds, or spins.

Loyalty & VIP Programmes

21 Casino runs a loyalty programme called Level Up, and you’re chucked in automatically as soon as you sign up.

It does exactly what it says on the tin. All you have to do is play your favourite games with real money. Any cash bet of £0.20 or more moves your level bar forward, and the more you stake, the faster you move up. You’ll score an instant reward every time you reach a new level, be it Bonus Spins, Super Spins, Mega Spins, Ultra Spins, or bonus cash between £1 and £5.

Exclusive VIP

The team keeps an eye on account activity, and if you qualify for the exclusive VIP programme, they’ll reach out directly by email. I haven’t yet been picked, but when I asked live chat, agent Maddie told me there are different tiers with perks like:

• 24/7 priority support
• Your own account manager
• Early access to new games
• Weekly tailored offers

There are also birthday gifts, boosted withdrawals, cashback, exclusive rewards, and special events, including upcoming invite-only tournaments.

Site and Mobile

The 21 Casino site is extremely easy to use. Visually, it leans into a grey-ish background paired with bright white text, so everything’s easy to spot and read right away. Then, the game thumbnails and promo banners add a bright splash of colour and pop just enough to grab your attention.

The top menu on the desktop gives you quick links to Games, Promotions, Account, and Messages. Over on the right, you’ve got access to responsible gaming tools, account info, and the deposit page. Also, each section opens up into more filters so you can find what you need quicker.

Take the Games tab, for instance. You can explore the Slot Games, Live Casino, Table Games, Jackpot Slots, Other Games, Drops & Wins, or even browse by Providers. There’s a search bar if you know exactly what you want, too.

One feature I really liked when I was feeling indecisive was the Random Game selector. It picks a game out at random, and you can either spin again to get another suggestion or go ahead and launch the suggested one.

21 Casino Mobile Experience

You might’ve already clocked the “Install 21 Casino App” option down in the footer. While the whole thing sounds like a proper app download, that’s not what’s going on here. Instead, you’ll get a quick walkthrough on how to save the site to your phone or tablet’s home screen—rather misleading.

I’ve been using the feature every time I play on the go, and I can say from experience that it gives you that same app-style feel without the hassle of installing anything or taking up space. The website has been super responsive throughout. That includes when playing slots and table games, making deposits or cashing out, chatting with support, and even setting up responsible gambling tools.

Other than that, the menus fold neatly into the top and bottom bars. The burger icon keeps everything simple to browse, and button spacing is done right to avoid mishaps. As for performance, it holds steady, with average page load times landing somewhere between 1.2 and 2.5 seconds.

Slots

I’ve had the chance to try out plenty of games, but while putting together this 21 Casino review, I really wanted to figure out how many titles are actually available. I reached out to the live chat team, and they told me there are roughly 2,600 casino games on the site, with over 1,500 of those being 21 Casino slots. That said, the lineup shifts regularly, with new titles rolling in and older ones being cycled out. Either way, there’s more than enough to keep you busy, no matter what you’re into.

And while spinning and chasing wins, it’s reassuring to know that every outcome is independently verified for fairness. That’s thanks to certified RNGs used by all 114 providers the brand partners up with. Here are a few well-known studios you’ll recognise:

Play’n GO	NetEnt	Nolimit City
Pragmatic Play	Blueprint Gaming	Swintt
Relax Gaming	IGT	4ThePlayer
Wazdan	1×2 Gaming	Iron Dog Studio
Peter & Sons	Red Tiger	BTG
Quickspin	ELK Studios	Foxium

Outside of slots, you’ll also find around 58 RNG-based table games covering different styles of blackjack, roulette, and baccarat. On top of that, there are over 70 live dealer tables, plus specialty picks like scratchcards, video poker, and other instant-win games.

Popular + New Slots

If you’re curious about what other players are spinning lately, there’s a dedicated Top Games tab that refreshes regularly based on what’s popular. These are just a few fan-picked 21 Casino real money slot favourites:

• Book of Dead (Play’n GO)
• Fishin’ Frenzy Megaways (Blueprint Gaming)
• Jammin’ Jars (Push Gaming)
• 9 Masks of Fire (Games Global)
• Starburst (NetEnt)

If you’re after something brand new, head over to the New Games tab.

Jackpot Slots

Thinking about chasing life-changing wins? Jackpot slots are where it’s at, and 21 Casino gives you a strong place to start, complete with a devoted section. There’s a mix of different styles in the lineup, with one of my personal favourites being the Jackpot King mechanic. In case you’re not familiar with it, it gives you a shot at triggering a bonus where you spin for one of three jackpots.

Some of the ones I keep going back to are:

• Big Catch Bass Fishing – Jackpot King (Blueprint Gaming)
• Eye of Horus – Jackpot King (Merkur)
• Cop the Lot – Jackpot King (Blueprint Gaming)
• Fishin’ Frenzy – Jackpot King (Merkur)
• Deal or No Deal Megaways – Jackpot King (Endemol)

Aside from that, there are Dream Drop titles, like 5k Gold Mine Dream Drop and the TNT Tumble Dream Drop. And if you’re after progressives, don’t miss the Mega Moolah series. Some of the most played include Atlantean Treasures Mega Moolah, Book of Mega Moolah, Immortal Romance Mega Moolah, and Mega Moolah Megaways.

Megaways Slots

While there isn’t a separate section just for Megaways slots, you can still find them easily when using the search bar. Look to the right and you’ll see a list of popular tags, one of which is ‘Megaways.’

Here are a few top picks I’d recommend checking out:

• 5 Lions Megaways™ (Pragmatic Play)
• Chilli Heat Megaways (Pragmatic Play)
• Max Megaways (BTG)
• Buffalo Mania Megaways (Red Tiger)
• Gold Megaways (BTG)

Payment Methods

You won’t have any trouble finding a reliable and fee-free payment method for your transactions at 21 Casino, so long as you’re happy sticking with traditional options. Crypto’s off the table, and you won’t find PayPal, Apple Pay, or Google Pay either.

For deposits, I had access to Visa, Mastercard, Instant Bank Transfer, PaysafeCard, Revolut, Neteller, Skrill, and Neosurf. While the funds land in your account instantly, withdrawals take a bit more time. As for the latter, every request goes through a manual review to make sure everything checks out, and they’re typically processed the next day.

Also, keep in mind that by default, withdrawals go back to the same method you used to deposit. If that option’s not available, you’ll be prompted to enter your bank details for a standard transfer instead. After approval, the payout time will depend on the method you choose, with some showing up in minutes, while others taking up to a few business days.

Here’s a full breakdown of your options:

Payment Method	Min Deposit/ Withdrawal	Deposit Speed	Internal Processing Speed	Deposit/Withdrawal Fees
Visa	£10/£10	Instant	Within 24 hours	Free/Free
Mastercard	£10/£10	Instant	Within 24 hours	Free/Free
Instant Bank Transfer	£10/£10	Instant	Within 24 hours	Free/Free
Revolut	£10/£10	Instant	Within 24 hours	Free/Free
Neteller	£10/£10	Instant	Within 24 hours	Free/Free
Skrill	£10/£10	Instant	Within 24 hours	Free/Free
Neosurf	£10/N/A	Instant	N/A	Free/N/A
PaysafeCard	£10/N/A	Instant	N/A	Free/N/A

Security and Account Verification

Since 2015, 21 Casino has been nothing but dependable. It was built by a team of seasoned iGaming experts and is operated by the well-known White Hat Gaming Limited. They’re fully licensed, too—in Great Britain by the UKGC under account number 52894, and by the Malta Gaming Authority (MGA/B2C/370/2017) for players outside the UK.

One thing I highly appreciate is how upfront they are about data protection. In fact, they lay it all out clearly in the privacy policy, declaring that they only collect data that’s needed to run your account and stay compliant, like verifying your age, and they won’t send you any promotions unless you’ve given the green light. They also handle complaints with just as much care.

On the tech side, data is encrypted with TLS v1.2 or better, and TLS is used to encode any information sent through secure pages. They also work with trusted payment services and top-tier software providers to maintain a secure environment across the platform.

Responsible Gambling

21 Casino takes responsible gambling very seriously by offering a full suite of built-in tools. Actually, you can set daily, weekly, or monthly deposit limits right from the moment you sign up, and any decrease is applied instantly. Increases, on the other hand, come with a 24-hour cooling-off period and require confirmation by email to go live.

You’ll also find features like time reminders to track how long you’ve been playing. If you just want a short break, you can activate a time-out from 24 hours up to six weeks. This immediately locks your account for the selected period, and no one can override it.

Ultimately, there’s a self-exclusion option that ranges from six months to five years. And they also encourage registration with GAMSTOP for extra protection across all licensed UK gambling sites. Other than that, 21 Casino directs you to trusted resources like GamCare, Gamblers Anonymous, and GamBlock for confidential help and more tools to manage gambling behaviour.

Sign-Up and Verification

Opening an account at 21 Casino barely took me one minute. After that, it’s onto the verification process. You’ll need to upload either your driver’s license, passport, or national ID card and a recent document for proof of address, such as a utility bill or bank statement.

Those unable to pass these checks will have their account closed and any winnings forfeited. 21 Casino also monitors for unusual payment behaviour. Therefore, if you use someone else’s card or eWallet, they might freeze your account and follow up with both you and the payment method owner.

Customer Support

Whenever I had a question at 21 Casino, the support team was super helpful. Live chat’s definitely the easiest way to reach out. You’ll find it in the footer, and the best part is you’re connected straight to a real person with no bots to get through. I’ve had plenty of questions over time, mostly about bonuses and withdrawals, and they always made the effort to help.

You can also drop them an email or use their Help Centre. It covers common questions on topics like account, bonus & promotions, deposit, responsible gaming, technical issues & resolutions, and withdrawal.

Here’s a quick look at all of the support options at 21 Casino:

Live Chat	24/7
Phone	N/A
Email	[email protected]
FAQs	Footer of the website (through ‘Live Chat’)

21 Casino Review Summary

I’ve properly enjoyed my time at 21 Casino and have plenty of good things to say about it. The game library’s a very strong starting point, with over 2,600 titles that include a mix of newly released as well as popular slots, jackpots, and live tables. The layout holds up well on mobile, too, and while there’s no dedicated app, you can always pin it to your home screen for quick access.

I’ve never had any issues with payments going through. But generally speaking, deposits show up instantly, and withdrawals usually take about a day once your account is verified. Speaking of, the identity check is nothing complicated; all you need is a photo ID and a recent utility bill to confirm your address.

And it goes without saying that the Level Up rewards and the invite-only VIP programme both add extra benefits worth hanging on for.