Casilando Review

Casilando online casino has almost a decade on the market, allowing it to build up a solid name. After its creation in 2017, it has gained a licence from the UKGC and the MGA. They’re the industry’s two most highly regarded regulators, instantly adding a layer of trust to the site.

When you create your account, you can claim a 100% matched deposit of up to £100 and 20 free spins on Rich Wilde and the Book of Dead. It’s a solid welcome bonus for slot players, as the Rich Wilde games are extremely popular. This certainly was an excellent first impression while putting together my Casilando review. There are over 2,000 slots available, and they come from top developers like NetEnt, Red Tiger, and Pragmatic Play.

Unfortunately, there’s no Casilando app, meaning it’s browser-only for mobile play. It’s a minor disappointment, but the Casilando mobile experience is still pretty satisfying. It covers over 80% of the total slots, giving you access to a solid selection.

Casilando Pros & Cons

Welcome Bonus: 100% up to £100 and 20 Bonus Spins on Rich Wilde and the Book of Dead

After signing up, you can claim a Casilando real money welcome bonus. It’s a matched bonus, and free spins are available on your first deposit. There’s a minimum deposit of £10 and a maximum of £100, as it’s a 100% matched bonus, so the most you can claim is £100. You also get 20 free spins on Rich Wilde and the Book of Dead.

After claiming them, you have 30 days to use the bonus funds, and the spins are valid for 10 days. There’s a maximum stake of £5 when using bonus funds, and you can have your bonus revoked if you wager above this level.

^{#AD | 18+. New players only. Min deposit £10. 20 Bonus Spins valid on Book of Dead. Bonus funds are 100% up to £100. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Ter​ms Apply. BeGambleAware.org}

🎁 Bonus Deposit Limits:	£10 minimum/£100 maximum
🎁 Wagering Requirements:	35x the bonus amount
🎁 Max Bonus Cashout:	No maximum
🎁 Expiry:	Funds: 30 days; Spins: 10 days
🎁 Payment Methods:	Visa/Mastercard debit cards, bank transfers, eWallets

The wagering requirements are 35x the bonus funds and any winnings from the free spins. If you claim a £50 bonus and win an extra £10 with your free spins, you must wager £2,100 before you can withdraw.

Existing Customer Offers

Currently, there are no additional bonuses available at Casilando. When I initially checked, I thought it was because I hadn’t used my Casilando login details. However, after signing in to my account, no other promotions were in place. The bonus terms section does mention other bonuses, so it’s worth checking the promotions page regularly to see if anything new has landed.

Loyalty Scheme

I also couldn’t find any details about a loyalty scheme in the T&Cs. There’s no VIP tab available, and although the mobile site advertised a VIP program titled “Royal Land”, it leads to a 404 error. The live chat claims there is a VIP program, but it’s invite-only, and any information is inaccessible. It’s a significant downside to the overall experience.

Site and Mobile

The Casilando homepage is minimalistic by design. There’s very little in terms of menu, meaning it’s clean and fast. Personally, I find the white background too bright, but I understand that some users appreciate this design choice.

The games are front and centre when you open the homepage, and everything is simple to find. You can access the Casilando slots from the home page, and there’s a dedicated section on the homepage. It also adds further genres like Megaways slots and large block slots.

That’s the good part out of the way. The biggest drawback is Casilando’s disorganised sitemap, which makes navigation frustrating. I couldn’t locate any details about the VIP scheme, and as mentioned earlier. While live chat support agents were responsive and tried to help, the issue is beyond their scope.

Mobile Site

The mobile site is extremely similar to the desktop version. It loads up at a similar speed, is equally as minimalist, and offers a substantial game selection. You can try over 1,500 online slots, and they cover the same software providers. The white background remains, which can be more straining on mobile screens, though it may not bother all users.

There’s no app available on app stores, but it’s not a major issue. Mobile browser sites are designed so well these days that you don’t lose much in terms of optimisation by playing without an app. Unfortunately, the sitemap has the same issues as the desktop, and the VIP page leads to a 404 error. It’s an issue that needs resolving, although it’s possible it opens up if you get a VIP invite.

Slots

There’s a solid selection of video slots at Casilando. It has over 2,000 games, which is around the average. It has some superb titles, but the range isn’t as comprehensive as UK slot sites that offer 5,000+ titles. The choice of developers is impressive. It features games from some of the biggest creators on the market, which ensures the quality is high. Some of the developers that are available are as follows:

• NetEnt
• Play’n GO
• Blueprint Gaming
• Red Tiger
• Pragmatic Play

Over 150 creators offer slots to Casilando, which is a good range of companies.

Popular + New Slots

Casilando has a new release section, which provides access to some of the latest titles on the market. It regularly updates, so you can always check in to see what’s available.

Current popular games at the time of writing include:

• Rich Wilde and the Tome of Dead (Play’n GO)
• Big Bass Bonanza 1000 (Pragmatic Play)
• Reign of Rome (Hacksaw Gaming)
• Captain Jack’s Revenge Cash Grab (S Gaming)

With Casilando regularly adding new games, the list won’t always look like this.

Jackpot Slots

Casilando has a jackpot slot section that’s accessible through the More tab. Here you can find slots with the biggest possible payouts. Some of the top options currently include:

• Jackpot King: King Kong Cash: Go Bananas (Blueprint Gaming)
• Immortal Romance: Mega Moolah (Games Global)
• Bison Rising Megaways (Blueprint Gaming)

Megaways Slots

There’s also a dedicated Megaways section, so you don’t need to search for games with more paylines. It’s on the main page for games, so there’s no need to use the “More” tab. Some of the games you can expect to find are as follows:

• Eye of Horus Megaways (Blueprint Gaming)
• Fishin’ Frenzy Megaways (Blueprint Gaming)
• Temple Tumble Megaways (Relax Gaming)

Payment Methods

Casilando’s strongest feature is its payment section, offering a wide range of providers and all major UK payment methods, including Neteller, Skrill, debit cards, and bank transfers. The minimum deposit is set at £10, which is standard, and there’s no default deposit limit. Casilando doesn’t charge a fee for deposits, and they arrive in your account instantly. Currently, PayPal is unavailable, which Casilando says is due to circumstances beyond their control. However, if you’re a PayPal enthusiast, you should check some of the best PayPal online casinos.

There are no upper limits on withdrawals, so you can claim any winnings instantly. There is a minimum withdrawal amount of £10. Fortunately, Casilando doesn’t charge to complete withdrawals, so you can get your funds without any extra costs.

There’s a mandatory processing time of 24 hours, during which time you can play with your withdrawal amount. It means the funds aren’t locked if you want to continue playing. After the 24 hours are up, the funds are locked for withdrawal. It can take a further 24 hours to process your payment, although e-wallets tend to process faster than traditional methods like debit cards.

Detailed Overview of Payment Methods

For a quick breakdown of payment methods, payment times, and their limits, our table provides all relevant data:

Payment Method	Deposit	Deposit Fees	Withdrawal	Withdrawal Fees	Internal Cashout Time
PaySafeCard	✅	❌	❌	N/A	N/A
Trustly	✅	❌	N/A	N/A	N/A
VISA	✅	❌	✅	❌	Up to 48 hours
MasterCard	✅	❌	✅	❌	Up to 48 hours
Neteller	✅	❌	✅	❌	Up to 48 hours
Skrill	✅	❌	✅	❌	Up to 48 hours
Revolut	✅	❌	✅	❌	Up to 48 hours
Neosurf	✅	❌	✅	❌	Up to 48 hours
Mobile Payment	✅	❌	✅	❌	Up to 48 hours

Security and Account Verification

Casilando has a solid reputation with players, which comes partly from its owner. White Hat Gaming is known for being a fair operator, treating players with respect. An additional positive aspect of Casilando is its licensing. There are UKGC (licence number 52984) and MGA (licence number MGA/B2C/370/2017) licences, which are the two biggest names in the industry. It adds a degree of trust, particularly as it shows it abides by the rules.

To further add trust to Casilando, there are zero regulatory actions against White Hat from the UKGC. It shows it’s not behaved in a way that draws ire from the regulators.

You don’t have to complete KYC when you create an account. However, when going through withdrawals, you must complete the process. It verifies your identity and ensures that you are who you claim to be. Casilando holds the SSL certificate, ensuring high-quality encryption at both ends.

Responsible Gaming

There’s a link to all responsible gaming options at the bottom of the screen. There are also links to helpful charities such as BeGambleAware, GamBlock, Gamcare, and Gambling Therapy. Additionally, when entering the account page, there’s a section that instantly covers how to protect yourself. I found a range of tools here that make it easy to add limits or restrictions to your gambling. The following options are in place:

• Deposit limits
• Account payday limit
• Account curfew limits
• Account time-outs
• Reality checks

You can also self-exclude by contacting customer support.

Customer Support

Casilando’s customer support is generally strong. When I reached out about a few broken links, they responded quickly and were very courteous. While they weren’t able to fix the issue directly, it was outside their control, so no fault lies with the team.

Support is available 24/7 via live chat, and you can also email them if your query requires more details. Additionally, there’s a help centre where you can search common questions and potentially find solutions without needing to contact support.

Live Chat	24/7
Email	[email protected]
Help/FAQs	Help Centre
Telephone	No

Casilando Review Summary

Overall, I like what Casilando has to offer. The payment methods are excellent, there’s a decent choice of games, and it has high-quality security. However, there are a few issues that stop it from being a top-tier casino.

First of all, the dead links. I’ve mentioned it a few times, as it really annoys me. I think it shows a lack of care, and it’s something that Casilando needs to improve. Secondly, I’d like access to a few more slots. 2,000+ isn’t a bad amount, but there are sites with a lot more out there, and with how many providers they have, it’s not hard to increase the amount. More regular promotions would also enhance the site, but it’s not a deal breaker for me.

Overall, I’ve scored Casilando 3/5. However, if it resolved the dead link issue, I’d instantly increase that to a higher rate. It’s not a bad operator, but I’m looking forward to them resolving all aforementioned issues.