How Quickly We Reply
We aim to respond to all inquiries within two working days (Monday to Friday, 09:00 to 17:00 GMT).
| Department | Primary Contact Point | Target Response Window |
| General Enquiries | [email protected] | Within 48 hours |
| Editorial & Corrections | [email protected] | Within 48 hours |
| Commercial & Sales | [email protected] | 2–3 working days |
| Press & Media | [email protected] | 1–2 working days |
General Enquiries
For general questions about our website, technical issues with game demos, or suggestions on how we can improve, please reach out directly. If you need a quick answer, you can email us without creating an account.
To help us resolve your query quickly, please include:
- The specific game or page URL you are inquiring about.
- A clear description of the issue or question.
- Relevant screenshots or error messages (if applicable).
You can contact us directly via email at [email protected] or by completing the contact form below.
Contact Form
Editorial and Corrections
We take pride in our accurate, data-driven slot and casino analysis. If you notice an outdated bonus term, a broken demo link, or a factual error in our slot game breakdown, please let our editorial team know.
- Email: [email protected]
- Response Time: Within 2 working days
- Guidelines: Review our Editorial Guidelines to understand our review process.
Please note: Flagging a factual error or updating game data will never alter our independent rating or recommendation of a casino or slot provider.
Commercial and Advertising
We partner with UK-licensed casino operators and software studios to showcase top-tier gaming content. If you are an operator requesting a review or commercial listing, contact our commercial team directly.
- Email: [email protected]
- Requirements for Outreach: Please provide your current UK Gambling Commission (UKGC) licence number, target launch timelines, and primary contact details.
Editorial Independence Policy: Paid placement cannot purchase a positive score, a guaranteed top-ranking position, or a softened review. All recommended brands must pass our rigorous testing criteria as detailed in How We Rate Slots and Casinos.
Press and Media
Our analysts and slot experts regularly provide data-driven commentary, market trends, and industry insights for journalists and publications covering the UK iGaming sector.
- Email: [email protected]
- Press Assets Available: High-resolution brand logos, executive headshots, market data reports, and expert commentary.
- Company Background: Learn more about our leadership and parent company on our About Us page.
Permissions and Content Reuse
If you wish to quote our slot research, reproduce data graphics, or reference our review scores in an article or academic paper, please request permission through our licensing division.
- Email: [email protected]
- Usage Requirement: All approved quotations, data points, or graphics must include clear attribution and a functional link back to the originating page on Online-Slot.co.uk.
If You Need Support With Gambling
Online-Slot.co.uk strictly supports safe and responsible gambling for individuals aged 18 and older. We are an informational publisher, not a casino operator, and we cannot offer clinical advice, counselling, or financial intervention.
If you or someone you know is struggling with gambling-related harm, please contact the following free, confidential UK helplines immediately:
| National Gambling Helpline (GamCare) | 0808 8020 133 (24/7) | www.gamcare.org.uk |
| GAMSTOP | Free national self-exclusion scheme | www.gamstop.co.uk |
| Gamblers Anonymous UK | 0330 094 0322 | www.gamblersanonymous.org.uk |
| BeGambleAware | Confidential advice and support | www.begambleaware.org |
Some support organisations also offer British Sign Language support via SignVideo, using a camera-enabled device and stable internet to connect by video for free assistance if you have hearing or speech difficulties.
For more tools on setting deposit limits, self-exclusion, and maintaining control, visit our dedicated Responsible Gambling portal.
Staff Email Directory
Our editorial team consists of verifiable industry specialists. Contact individual contributors directly about their published research, or visit Our Authors to view their full biographies, background experience, and social profiles.
| ㅤ | ㅤ | Role | |
|---|---|---|---|
![]() | Chris Taylor | Founder | [email protected] |
![]() | Miona Ludoski | Senior Content Specialist | [email protected] |
![]() | Jovana Bicanin | Senior Content Specialist | [email protected] |
How to Spot a Message That Is Not From Us
Online-Slot.co.uk will never contact you asking for sensitive personal or financial information. Fraudsters occasionally impersonate affiliate brands in “bonus recovery” or “funds retrieval” scams.
To protect yourself, remember:
- Official Domains Only: All communications from our team come exclusively from addresses ending in @online-slot.co.uk.
- No Account Credentials: We never ask for your passwords, casino login credentials, or credit card details.
- No Fee Demands: We will never demand a fee to release casino winnings or unlock a bonus.
If you receive a suspicious message claiming to be from Online-Slot.co.uk, do not click any links or provide personal data. Forward the email directly to [email protected] so our security team can investigate.
Company Details
Online-Slot.co.uk is owned and operated by Gentoo Media, a premier global iGaming affiliate organisation, and the registered address is provided for transparency and business identification.
- Legal Entity Name: Gentoo Media Junior Limited
- Company Registration Number: C 72261
- Registered Address: GIG Beach, Triq id-Dragunara, St. Julian’s, STJ 3148, Malta
- Parent Organisation: Gentoo Media (Dual-listed on Oslo Stock Exchange: GENT-ME/Nasdaq Stockholm: GENT)
- Year Site Founded: 2011
Questions About Contacting Us
No. Online-Slot.co.uk is an independent review site, not a casino operator. We do not hold player funds, process transactions, or manage casino accounts. If you have a payment dispute, contact the licensed casino operator’s customer support team directly. If the issue remains unresolved, you can escalate the matter to an Approved Dispute Resolution (ADR) service such as eCOGRA or IBAS, or submit a complaint via the UK Gambling Commission.
We review every message received and keep our contact details visible so customers can reach the right department directly, and we make every effort to reply to legitimate general, editorial, and commercial inquiries within two working days. We also refer users to the most relevant route when needed because clear contact information builds trust, while hidden contact routes can make a site seem evasive. However, we do not respond to spam, automated sales pitches, or requests to alter review scores for payment.
If you spot an inaccurate RTP, an incorrect maximum win cap, or an outdated bonus requirement, email [email protected]. Include the review URL and the specific error. Our editorial team will review the data, verify the official studio source, and update the content promptly.
Casino operators and slot software providers can submit commercial listing requests to [email protected]. Please include your UKGC licence details and software portfolio. All submitted platforms must pass our standard safety and fairness evaluation before being considered for a listing.
Please be cautious of scammers who may attempt to impersonate Online-Slot.co.uk, our partners, or other gambling-related businesses.
Online-Slot.co.uk will never ask you for:
- Your password, PIN, or security codes
- Payment to “release” winnings or prizes
- Sensitive personal or banking information through unsolicited messages
- Cryptocurrency or gift-card payments
Chris is a slots expert that has reviewed and played over 10,000 slots online. Having being in the iGaming industry since 2004, he loves digging into the mechanics behind the slot games, playing the various bonus features and giving an honest verdict from a player’s perspective.
A dedicated content expert with a deep enthusiasm for online slots, Miona has been crafting compelling iGaming content since 2022. She specializes in producing high-quality content that resonates with players. While focusing on the UK market, she stays on top of industry trends and delivers insightful content that enhances the gaming experience.


