PlayGrand Review

Founded in 2015, PlayGrand relaunched in 2019 with a brand new look, and I have to say that the site and the branding look fantastic. The black and pink colours are still dominant, but they’ve toned down the pink a little, which works well in my opinion. It was PlayGrand Casino back in the day too, but now they’ve gone for just PlayGrand, which is another smart move.

Part of White Hat Gaming, this operator has over 1,300 slots listed along with a choice of many other casino games. New players can enjoy a 100% welcome bonus of up to £100 too as well as 30 bonus spins on Reactoonz, which is a very popular slot from Play’n GO. There are also additional PlayGrand bonuses for existing players throughout the year, so keep an eye out for those.

PayPal is an option for players in terms of deposit options, which is nice to see. There is also 24/7 live chat available, which means any queries will be answered swiftly. Read on as we expand on everything this casino has to offer in our PlayGrand review below.

Top 5 Facts

Welcome Offer – 100% up to £50 + 50 Spins

The PlayGrand Casino bonus for new players is 100% up to £100 plus 30 bonus spins on Reactoonz. Are there any Playgrand Casino bonus codes to enter? No there are not. All you need to do is register for a new account by clicking through to the website from ours, and then deposit a minimum of £10. Your deposit will be matched 100% up to £100 with bonus funds and you will get 30 free spins on Reactoonz to enjoy.

When it comes to the T&Cs of the offer, the bonus spins must be used within 10 days of them being credited to you. The bonus funds also need to be wagered 35x before you can withdraw any potential winnings. This is quite generous as a lot of other top UK casinos require you to wager the deposit amount as well as the bonus amount. Not only that but some operators also have wagering much higher than 35x. I’ve seen many at 40x or above in the past.

To get this PlayGrand Casino bonus, follow these simple steps:

^{18+. New players only. Min deposit £10. 100% up to £100 + 30 Bonus Spins on Reactoonz. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Affordability checks apply. Full T&Cs Apply. – www.begambleaware.org #ad}

Existing Customer Offers

At the time of writing this PlayGrand review, there aren’t any promotions listed for existing players. They used to have a loyalty points system too, but that was halted on the 31st of October 2021. I spoke to Live Chat and they said that there were no plans for a new loyalty program in the near future, but they didn’t rule it out completely.

However, promotions are constantly changing to be competitive, so make sure you keep an eye on the website for any new additions.

Site and Mobile

The PlayGrand Casino site uses a colour scheme of black, white and neon pink. I like this colour combination personally and the site’s really easy to use and navigate. They used to have a lot more pink on the site a few years ago, but they’ve since toned it down to give it a more professional look.

Once you have your PlayGrand login, you will see your account details in the top right-hand corner. This will take you to sections on withdrawals, bonus details, responsible gambling and anything specifically to do with your account like passwords and addresses.

At the top of the nav menu once logged in, you will see 4 tabs – Games, Promotions, Account and Messages. They’re all self-explanatory, but it’s the Games tab that’s most important to us in terms of getting on with it and spinning away. Hit that to bring up a list of games and another new navigational menu. This new menu shows:

• Discover – shows new games, top games and a few others like Megaways titles and live casino games.
• Top games – list the top games available, but I’m not sure how they choose what the top games are here. I asked Live Chat but they didn’t know.
• New games – all new releases are listed here, with a few exclusive ones added into the mix too that you won’t find anywhere else.
• Slot games– a full list of all available slots in rows of 5 on desktop.
• Live casino – lists all live games.
• Table games – lists all table games, both live and non-live RNG ones
• Jackpot slots – list all jackpot slots, which is great if you only enjoy these types of slots.
• Other games – the likes of Slingo, Bingo and Craps can be found here.
• Providers – an A-Z list of all gaming providers offered on the site. Very useful if you prefer games from certain suppliers.

Not only do you have some very useful nav menus, but PlayGrand also has a search bar on its site. If you know what game you’re after, simply utilise this option. What it’s great for that other search functions aren’t at other UK casino sites is that you can search by slot mechanic too. Os, for example, searching ‘Cluster Pays’ will bring up all of the slots available that use this mechanic. It’s the same if you search for ‘Megaways’ or ‘Avalanche’ too.

PlayGrand Casino App and Mobile

Unfortunately, there is no PlayGrand Casino app for Android or iOS users. But that doesn’t mean you can’t play on mobile. The website on your mobile or tablet is fully optimised for smaller screens. It’s very responsive and the site is so easy to use and navigate. I am impressed with the simplicity. The nav menu being at the bottom really helps too.

Slots

With over 1,300 PlayGrand slots to pick from, this casino is a solid choice if you enjoy playing all types of games. Many of the big players in the industry when it comes to creating slots are listed here. We won’t list all of them as there are so many. You can see the A-Z list on their site, but here’s a list of some of the best available providers at PlayGrand Casino:

New + Popular Slots

Out of the 1,300+ slots on offer at PlayGrand Casino, the most popular titles at the time of writing this review are Kiss My Chainsaw (Nolimit City), Giga Jar (Push Gaming), and Wanted Dead or a Wild (Hacksaw Gaming). You can find the most popular slots under the ‘Top Games’ tab on the navigational menu.

When it comes to newer releases, these will be listed under the ‘New Games’ tab. Although it includes all games, most of them are slots. At the time of writing, one of the latest releases is Mayan Stackways (Hacksaw Gaming), which offers 10,000 x max wins and up to 100,000 ways to win.

Megaways Slots

Although you won’t see a Megaways section on the navigational menu, there is a dedicated area for these games on the Discover tab. It comes after New Games and Top Games. You’ll see a couple initially, but if you hit View All, it will show all slots available to you using the Megawys mechanic. Alternatively, you can type Megaways into the search box and it will bring them all up.

The list doesn’t seem to be in any order, but you can find over 90 listed, including top titles such as Big Bass Bonanza Megaways (Pragmatic Play) and Temple Tumble Megaways (Relax Gaming).

Jackpot Slots

Some casinos either have a very limited number of jackpot slots available or none at all. That’s not the case at PlayGrand as you’ll find 80+ listed, ranging from Jackpot King slots to Dream Drops and Mega Moolah progressives. Simply head to the Jackpot Slots tab to see the whole list of jackpot slots.

Payment Methods

At PlayGrand, there’s a wide range of payment options available to you as a UK player. From PayPal and Skrill to the trusted Debit Card and Paysafecard, the most popular methods are available. The minimum deposit for all methods listed is £10.

In terms of PlayGrand withdrawal time, this is where the casino falls short compared to a lot of leading operators. For starters, you need to wait up to 48 hours just for the withdrawal to be approved and processed. Then you can be waiting up to 3 days, so that’s potentially up to 5 days in total before your funds are with you. When you compare it to our fast payout casinos, it’s night and day, which is disappointing to see.

Nevertheless, here’s a table summarising the payment methods available to you:

Security and Account Verification

PlayGrand is a brand operated and owned by White Hat Gaming Limited. This reputable company also powers white-label sites such as SpinYoo and Casimba Casino.

They are fully licenced and regulated by the UK Gambling Commission under licence number 52894. The operator is committed to protecting PlayGrand UK players, and there are responsible gambling tools on the website for you to utilise if you wish. Next to your account in the top right-hand corner of the site, there’s a logo with a tick. Select that and it will take you straight to the Responsible Gambling page. It’s really helpful that it’s only 1 click away and easy to find.

They’ve never been fined or found to be doing anything untoward by the UKGC either, so rest assured you are in good hands at this casino. It’s also important to note that they use the latest SSL encryption technology to ensure all of your personal data is safe and secure.

The good thing here is that you should be automatically verified when you register for a new account. However, there are rare occasions where that’s not possible. If this happens, you just need to prove who you are by sending in photo ID and proof of address. This is a standard practice used by all casinos and is really straightforward.

Customer Support

There are a couple of ways you can get in touch with someone to resolve any queries you may have. I would personally advise PlayGrand live chat as your best bet to get a quick response. It’s a 24/7 operation and you aren’t waiting for long during the working week for a reply. However, I did notice that they were a little slow to respond at the weekend. Instead of waiting around 30 seconds to be connected, I personally waited 3 or 4 minutes. I tested this a few times throughout the day on both Saturday and Sunday.

The agents on live chat are very knowledgeable and professional, which is great to see. The only niggle I had was that they asked for all of your personal details before answering anything, even if it’s just a generic question that’s nothing to do with your account. Furthermore, I thought some of the replies were a bit cliche and over the top. It felt like I was receiving scripted replies at times. But overall, I was happy with the outcome each time and the professionalism shown.

There’s no contact number but there is an email address if you prefer to send an email over to them – [email protected]. There’s no FAQ page that you might find at other casinos. However, if you go to the T&Cs page in the footer of the site, all of your common questions can be answered there. However, it’s not the best way to find things and a dedicated FAQ section would be beneficial.

Here’s a helpful list of the contact details you may need:

PlayGrand Casino Review Summary

PlayGrand Casino has been around for quite a few years, but they’ve not been doing things for too long as just PlayGrand. The rebrand and the improved site are all positives for players like me and you. They also have a fantastic welcome bonus of 100% up to £100 plus 30 bonus spins, which is a very generous offer and better than a lot of competitors. Especially when the wagering is fairly low too at 35x.

The desktop site works well, but if you prefer playing on mobile then you’ll be pleased to see the mobile browser working flawlessly too. It’s all laid out in such a way that makes it really easy to use and navigate. This is really important in my opinion, because nobody wants to play at a casino where the website is difficult to use and games are hard to find.

With solid payment options on offer, PayPal being available is also a great plus as not all UK operators offer it. The minimum deposit being £10 is also good to see to as some operators have the minimum set to £20.

Overall, PlayGrand Casino is a really good option if you want slot variety, an easy user experience and helpful customer support. The only thing that really lets it down is the withdrawal speed. You can’t have everything in life I guess, right?