PlayFrank Casino Review

Expert Rating: 4 out of 5
Review by Chris Taylor
Last update 8th April 2022
Review by Chris Taylor
Last update 8th April 2022

PlayFrank boasts a fresh, modern design and a bumper selection of slots. Established in 2014, the site is home to over 1000 slots from many of the casino world’s top developers including NetEnt, Play ‘n GO, and Microgaming. There’s a decent offering of progressive jackpot slots too including favourites like Hall of Gods and Mega Fortune which can all deliver life-altering sums of money. With an appealing welcome offer and daily challenges, it has plenty to offer players. Explore what makes them stand out from the competition in our unbiased PlayFrank Review.

Welcome Bonus
100% up to £100 + 50 Spins

New players only. Min deposit £20. Bonuses to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days #ad

Company
AG Communications Limited
Established
2014
Licence
39483 (UKGC)
Theme
Classic Casino
Mobile Casino
Browser Based
Slots
1,000+
Welcome Bonus
£100 + 50 bonus spins
Loyalty Program
N/A
Minimum Deposit
£20
Cashouts
6 Hours - 5 Days
Live Chat
7am-11pm
Telephone
0203 318 9367

PlayFrank Casino has been around since 2014, and it’s been striving to be one of the best players in the market ever since. Their animated and colourful design makes it easy on the eye and a popular choice for players looking for the leading slots, providers, and other great casino games.

Their slot collection isn’t the largest you’ll come across at just over 1000, but the trending new games and nostalgic classics are there for everyone to enjoy.

There’s an appealing PlayFrank welcome offer available to new players. Sign up for a new account to be eligible for a 100% bonus up to £100 & 50 bonus spins on the cult NetEnt classic Starburst slot. Further goodies are on offer if you complete special Daily Challenges as an existing player.

Do they offer live chat? Do they accept PayPal? Let’s explore everything they have to offer in our PlayFrank review below.

Top 5 Facts

Welcome Offer – 100% up to £100 + 50 Bonus Spins

playfrank-casino-welcome-offer

New players at PlayFrank Casino are eligible for a 100% bonus up to £100. Make your first deposit of £20 or more to claim the welcome bonus. Deposits made using Skrill and Neteller aren’t eligible for this new customer offer so you’ll have to use an alternative initially like a debit card or PayPal.

Also part of the welcome bonus is 50 bonus spins on NetEnt’s sci-fi favourite Starburst. These PlayFrank Casino free spins will be added to your account as soon as you’ve made your first deposit.

Winnings from the bonus and free spins come with a 35x wagering requirement which you’ll have 7 days to complete. The maximum bonus bet amount is £4 per spin.

Here’s how to claim the PlayFrank Casino welcome offer:

1 Register for a new account via our page.
2 Select the required Bonus from the “Choose Bonus” display list when making your first deposit.
3 Deposit up to £100 to get a 100% matched bonus.
4 Receive 50 bonus spins instantly on the Starburst slot.
5 Wager the bonus and any free spins winnings 35 times.
6 Withdraw any potential returns back to your preferred payment method.

Visit PlayFrank

New players only. Min deposit £20. Bonuses to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days #ad

Existing Customer Offers

You can expect plenty of bonuses once you have signed up at PlayFrank Casino. The examples below give a flavour of the type of things you’ll come across, and with promotions changing regularly, expect more in the future.

PlayFrank Daily Missions

Take part in the Daily Missions and you could land some extra goodies. These include bonus spins, cash bonuses and deposit bonuses. Each challenge will appear at the top of your dashboard in your account and will feature a game and an objective for you to achieve. Your task is to complete the challenge, fill up the challenge bar, and get your bonus.

During our PlayFrank review, we found that Daily Challenges are reset every 24 hours, so you have something to look forward to each day here. Click on the Promotions tab then the Daily Missions to see what the latest Mission is.

Egyptian Giveaway

A bumper prize pool of £10,000 was up for grabs in PlayFrank’s Egyptian-themed leaderboard contest that was hosted in association with developer Play ‘ n GO.

The goal was to try and amass the biggest single coin win on the Book of Dead, Legacy of Dead, Dawn of Egypt, Legacy of Egypt or Doom of Egypt slots. The top 25 finishers scooped prizes up to £3,000 in cash with no wagering requirements attached.

The line-up of tournaments and offers up and running at PlayFrank changes regularly. Keep track of everything by visiting the Promotions section of the PlayFrank website. This Egyptian example has been and gone, but there will no doubt be plenty more similar tournaments at this casino.

Site + Mobile

playfrank-casino-site

Some online casinos look rather tired with the slots element little more than an afterthought. Especially sites tied to some brick and mortar venues and leading sportsbooks. We have no such complaints about the interface and overall look of PlayFrank Casino. The design here is bright, colourful and very tastefully done.

When you use your PlayFrank login, you will see the red deposit button straight away in the top lefthand corner. Below that you will see quick links to the casino, daily challenges and other promotions and bonuses.

The lobby is the main page that loads first when you log in, and on it, you’ll find a list of slots and casino games separated by the following categories:

  • New games
  • Slots
  • Classic slots
  • Table games
  • Live casino

Navigating your way around PlayFrank Casino is very straightforward. There’s also a search function in the top right-hand corner of the screen if you know what you’re looking for. This is very useful and something not all UK casinos offer.

PlayFrank Mobile Casino

If you want to play slots on the go you can do so at PlayFrank Casino. The action takes place in-browser so there’s no need to download any apps. The PlayFrank mobile interface is very simple to use and finding your way around the site is really easy.

You’ll find a decent selection of slots that are fully optimised for mobile devices. If you sign up via your mobile, you’ll still be able to take advantage of the PlayFrank welcome bonus as mentioned above. Registration is quick and easy.

Despite the lack of a specific PlayFrank app, we found during our PlayFrank review that using the mobile site was a smooth experience on both iOS and Android devices.

Slots

playfrank-slots

PlayFrank Casino is home to a cracking selection of titles. The ever-expanding slots catalogue stands at over 1000 and is being bolstered all the time. Slot games from the best providers are found here including:

NetEnt Play ‘n GO Quickspin Microgaming
Pragmatic Play Blueprint Gaming Big Time Gaming Red Tiger Gaming
NextGen Gaming WMS IGT Thunderkick
ELK Studios iSoftBet Playson Lightning Box

The one thing that is a little disappointing is that all 1,000+ slots appear at once. There’s no option to filter by provider, recently released or by theme. Saying that, they have many of the most popular slot games found anywhere online. This includes heavyweights from NetEnt, Microgaming and Play ‘n GO especially:

Immortal Romance (Microgaming) Gonzo’s Quest (NetEnt)
Sticky Bandits (Quickspin) Book of Dead (Play ‘n GO)
Starburst (NetEnt) Bonanza Megaways (Big Time Gaming)

If you’re after new releases, PlayFrank updates their catalogue regularly, so always make sure you’re checking their ‘new slots’ section in the lobby for the latest titles.

Unfortunately, there are no jackpot slots available at PlayFrank Casino. But if you want Megaways slots, for example, type Megaways into the search box to reveal games from Red Tiger Gaming, Big Time Gaming, Barcrest, Blueprint Gaming and iSoftBet.

Whilst PlayFrank’s slots portfolio isn’t as big as other casinos, there’s enough quality and variety to keep you entertained. The only negative is the lack of progressive jackpot slots.

Payment Methods

£20 minimum deposit

There are plenty of options available when it comes to making a deposit to PlayFrank Casino. They accept Visa and Mastercard debit and credit cards as well as money wallets including Skrill and PayPal. You can also use Paysafecard.

All deposits listed at this casino will hit your account instantly. In all cases, the minimum deposit is £20.

To make a PlayFrank deposit, click on the red deposit button on the navigation menu. You can also access the deposit screen from the dashboard at the top of the site.

1 Click on your desired payment method.
2 Enter your PlayFrank login details if needed.
3 Enter the amount you wish to deposit.
4 Confirm your deposit.

It’s important to note here that you must prove your ID by sending documents before you can deposit at PlayFrank UK. This is a standard requirement due to the regulations put in place by the UK Gambling Commission. You simply need to prove you’re over 18 and are who you say you are.

6 hour – 5 day withdrawal timeframe

Withdrawals will be made using the same method used as a deposit where possible. They aim to process withdrawals within 24 hours where possible. Withdrawals to e-wallets should appear shortly after. It can take a little longer with the debit cards due to the bank processing times.

The quickest way to cashout your winnings is via Skrill or PayPal. Once verified, you will receive your winnings within 24 hours. We found during our PlayFrank review that it often takes 6 hours or less.

Furthermore, they process cashouts at weekends and with no fees whatsoever. The minimum cashout is £20. To withdraw, you need to:

1 Click on the Withdraw button from the dashboard.
2 Fill in the required details.
3 Click on Cashout.

Here’s a table summarising all deposit and withdrawal methods:

Payment Method Min Deposit Min Withdrawal Withdrawal Time
Debit Card £20 £20 1-3 days
PayPal £20 £20 6-24 hours
Skrill £20 £20 6-24 hours
Bank Transfer £20 £20 3-5 days
Paysafecard £20 N/A N/A

PlayFrank accepts PayPal

It’s worth noting here that PlayFrank is a PayPal casino so you can use the money wallet to make deposits and withdrawals. It’s quick and secure and also allows you to claim the welcome bonus if you use it to make your first deposit.

Security and Account Verification

PlayFrank Casino uses 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely. It has a Malta Gaming Authority licence (MGA/CL1/408/2007) and is fully regulated by the UK Gambling Commission under license number 39483.

PlayFrank requires players to verify who they are as we touched on above. As part of their security and Know Your Customer procedure, they will try and verify your account automatically upon registration.

If they can’t, players will have to provide personal ID in the form of a passport or driving licence, utility bill or bank statement and card details. There’s a link to upload your documents that can be accessed via the My Account section.

Like other casinos using the same license, PlayFrank has a Fair Play policy where they uphold fair gaming. Using Random Number Generators, their software is checked and tested regularly.

Customer Support

If you need help, click on the red icon located in the bottom right-hand corner of the screen. A pop-up then appears where you can initiate Live Chat or contact them via email.

In the footer of the site, there’s a Player Support section where you’ll find the FAQ section. Answers to some of the most common queries are available. Each section is in-depth and you should be able to find what you’re looking for with ease.

If your query is a little more specific and you need to get in touch with the customer support team, then Live Chat is the quickest and easiest option. Just click on the red icon in the bottom right-hand corner of the screen and you’ll be put straight through to an operator.

PlayFrank live chat is available from 7am to 11pm UK time 7 days a week. If you prefer to talk to someone, you can call 0203 318 9367.

Waiting times via Live Chat are a couple of minutes at most so it’s convenient and an easy way to get in touch. In fact, during our PlayFrank review, we were connected to live chat within 30 seconds most of the time. Here’s a useful table outlining how you can contact customer support:

Contact Method Details
Email [email protected]
Live Chat 7am to 11pm UK time
FAQs Site footer

Review Summary

There’s plenty to like about PlayFrank. The website has a fresh, modern look to it and working your way around is super easy. That’s true of both the desktop and mobile sites.

You’ll find bigger catalogues of slots at some other casino sites but the selection at PlayFrank is extensive and comes from a variety of developers. This means you’ll have plenty of choice when it comes to games with different themes, features and gameplay. There’s a nice combination of old and new too. You’ll see loads of classics well as top new releases.

The welcome bonus combines both a 100% bonus and free spins, and there’s enough to keep existing players entertained too thanks to the Daily Missions and other regular ongoing promotions.

Overall, this casino ticks plenty of boxes and our PlayFrank review uncovered many good things for players to enjoy. If you’re looking for a new online casino to try, give PlayFrank a spin.

PlayFrank FAQs

What is the PlayFrank welcome bonus?

The PlayFrank welcome package for new players includes a bonus and free spins. Make a first deposit of between £20 and £100 and that amount is doubled. You’ll also receive 50 bonus spins on NetEnt’s Starburst slot. Find out more in the PlayFrank welcome bonus section.

How many slots does PlayFrank Casino offer?

The catalogue of games available at PlayFrank is extensive with over 1,000 online slots. They come from a variety of top providers including NetEnt, Microgaming, IGT and Play ‘n GO. As well as old classics, you’ll discover many top new titles. Find out more in our PlayFrank slots section.

Is there a PlayFrank app?

You can play at PlayFrank Casino using your iOS or Android device but there’s no PlayFrank app to download. The action takes place via your mobile browser. You’ll find the same high-class visuals and intuitive design offered as the desktop site. You can also claim the regular offers and promotions on smartphones and tablets.

Does PlayFrank accept PayPal?

Yes, PlayFrank is a PayPal casino. You can use it to make deposits and withdrawals with no fees. As well as offering quick and safe transactions, you can also use PayPal for your first deposit and still remain eligible for the welcome bonus as it’s not excluded as a payment option.

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