Grosvenor Casino Review

Grosvenor Casino Summary

Grosvenor Casino has online since 2001 are part of the Rank Interactive group which has been around since 1937 and operates Mecca Bingo amongst other gaming operations. They offer you a no download casino with more than 250 slot games. They have titles from Novomatic, Aristocrat, IGT and WMS Gaming amongst many others. New players will get a £20 cash match bonus on £20 deposit (5x wagering) as well as 50% cashback up to £500 in the first month

Grosvenor Casino Customer Support

Grosvenor Casino's customer service which exactly what I expected – it was straight forward and good. They are UK focused (well, only accept UK and Irish customers) and have a free phone telephone number. They also offer email support and a Live Chat function.

I have made quite a number of deposits at Grosvenor Casino and rarely had to contact their customer support team. On the few occasions I did, I found them to be pleasant and reliable. I have emailed them a few times (mainly to ask which slots they will be adding!) and their response times were quick (within 2-3 hours mostly) – even at weekends.

They only operate from 8am to 11:59 (why not stay 1 more minute?!) 7 days a week, 365 days a year. I don't personally have a problem with that as I tend to play mainly just after dinner time (from 7-11pm). Apparently Grosvenor Casino operates a Live Chat function – I can't seem to locate it on the website so will update this section when I hear back from them.

When you want to withdraw/cashout, the customer support team will try to identify you via the address you provided. If this isn't a problem, you won't need to submit any identification documents. Anyway, overall their customer service is decent and to be expect from an operator that has decades of land based experience.

Grosvenor Casino Deposit & Withdrawal Methods

Grosvenor Casino has all the most popular banking methods in order to deposit and withdraw. You can use all kinds of debit and credit cards including Visa and MasterCard. There’s also e-wallet payment solutions like Skrill, NETeller and Ukash. However, I really like the fact you use PayPal to both deposit and withdraw at Grosvenor Casino.

When it comes to cashouts, it states on their website that they will take between 3 and 5 days. However, I have found my countless withdrawal requests to be processed within 24 to 48 hours on average. Most of my withdrawals have been in my Skrill account within 12 hours – and this includes weekends.

As with all regulated online casinos, you will need to send (via email) identification documents such as a passport or driver’s license (a scan that is) in order to withdraw first time around. However, if they can locate you by your address details, there will be no need to submit any documents.

You can deposit as little as £5 and there are no fees from Grosvenor Casino’s end for depositing or withdrawing. I found them to be good which is what I expected from a reputable operator that runs a land based operation too. If you’re from the UK, you’ve surely heard of Grosvenor Casinos – you’re in good hands.

Grosvenor Casino Slots

Grosvenor Casino offers you an instant play (no download) casino with over 250 slot games. You have all your normal table games like roulette, baccarat and blackjack as well as video poker. However, slots is where they excel and have a unique offering in my opinion.

You have slot games from Novomatic, Aristocrat, IGT, WMS Gaming, Ash Gaming, Bally and Barcrest (amongst others). When it comes to Novomatic slots, they have quite a few that can’t be found easily – you have the very high variance Fairy Queen which I love and the land-based favourite Indian Spirit. As for Aristocrat, you have 50 Lions, Tiki Torch and 5 Dragons (none are available on play for free unfortunately) as well as the impressive Miss Kitty.

I love the fact they offer WMS slots too – they don’t have a full selection just yet but are adding their titles regularly. You can play classics like Zeus, Black Knight and Wizard of Oz as well as the high variance games Raging Rhino and Spartacus Gladiator of Rome.

In terms of IGT slots, you have Pharaoh’s Fortune (which I can only find at Sky Vegas or Paddy Power Games), Cats, Siberian Storm, Cleopatra and Da Vinci Diamonds amongst many others (offering you a full suite of their games). As for other slot providers, you have various games from Bally, Barcrest, Blueprint Gaming and Ash Gaming.

Overall, they have a good selection of slot games – they do offer games which are hard to find online and if you combine all the various software providers they have, Grosvenor Casino makes for a very good offering if you love your slots.

Grosvenor Casino Bonuses & Promotions

When it comes to a welcome bonus, this is where I think Grosvenor Casino could do better. New players from the United Kingdom will receive £20 free is they deposit £20 and wager the deposit amount 5 times. Even though the bonus is relatively low, the wagering requirements are very low.

Personally, this doesn’t bother me because I don’t really take up welcome bonuses when I join a casino. Anyway, if you’re a member at one of the 50+ land based Grosvenor Casinos in the UK, you can get a £20 no deposit bonus. All you need to do is register using your membership details and you will get £20 free within 2 hours of registering. The £20 no deposit must be wagering just once before you can withdraw it.

Now, in your first month, Grosvenor Casino will reward you with up to £500 cashback. You will get 50% cashback on any losses you make in the first month up to £500. All you need to do is opt-in once you register – you can do this by going to the Get Rewarded tab and then in Promotions. Enter your username and play away! If you win, great – if you lose, you will get 50% of it back (up to £500).

I’ve read enough, sign me up