Grosvenor Casino: Summary
Grosvenor Casino has online since 2001 are part of the Rank Interactive group which has been around since 1937 and operates Mecca Bingo amongst other gaming operations. They have a UK Gambling Commission license – 000-38750-R-319345 .
With a revamped online casino (since June 2019), they have more than 900 slots from the likes of Novomatic, IGT, WMS, Blueprint Gaming and NetEnt. All new players will get a £20 welcome bonus – the bonus comes with just 5 times wagering requirements!
Grosvenor Casino Customer Support
Grosvenor Casino’s customer service which exactly what I expected – it was straight forward and good. They are UK focused (well, only accept UK and Irish customers) and have a freephone telephone number. They also offer email support.
I have made quite a number of deposits at Grosvenor Casino and rarely had to contact their customer support team. On the few occasions I did, I found them to be pleasant and reliable. I have emailed them a few times (mainly to ask which slots they will be adding!) and their response times were quick (within 2-3 hours mostly) – even at weekends.
They only operate from 8am to 11:59 (why not stay 1 more minute?!) 7 days a week, 365 days a year. I don’t personally have a problem with that as I tend to play mainly just after dinner time (from 7-11pm). If you’re looking for a Live Chat function, they offer one via their Help Centre – waiting times are a couple of minutes at most. I would say that their Help section is very detailed and will cover most of your queries as its well thought out and presented.
When you want to withdraw/cashout, the customer support team will try to identify you via the address you provided. If this isn’t a problem, you won’t need to submit any identification documents. Anyway, overall their customer service is decent and to be expect from an operator that has decades of land based experience.
Grosvenor Casino Deposit & Withdrawal Methods
Grosvenor Casino has all the most popular banking methods in order to deposit and withdraw. You can use all kinds of debit cards including Visa. There’s also e-wallet payment solutions like Skrill, NETeller and Ukash. However, I really like the fact you use PayPal to both deposit and withdraw at Grosvenor Casino.
When it comes to cashouts, it states on their website that they will take between 3 and 5 days. However, I have found my countless withdrawal requests to be processed within 12 to 24 hours on average. Most of my withdrawals have been in my Skrill account within 12 hours – and this includes weekends.
Grosvenor Casino also allows their customers to perform the manual flushing function – this means you can manually flush your account once you’ve requested a payment. This ensures that you cannot reverse your withdrawal and that your cashout request is guaranteed to be processed.
As with all regulated UK online casinos, you will need to send (via email) identification documents such as a passport or driver’s license (a scan that is) in order to withdraw first time around. However, if they can locate you by your address details, there will be no need to submit any documents.
You can deposit as little as £5 and there are no fees from Grosvenor Casino’s end for depositing or withdrawing. I found them to be good which is what I expected from a reputable operator that runs a land based operation too. If you’re from the UK, you’ve surely heard of Grosvenor Casinos – you’re in good hands.
Grosvenor Casino Slots
Grosvenor Casino offers you an instant play (no download) casino with over 900 slots – you’ll also find all your normal table games like roulette, baccarat and blackjack as well as video poker. However, slots is where they excel and have a unique offering in my opinion.
You have slot games from Novomatic, Barcrest, WMS, IGT, Blueprint Gaming, Net Entertainment and many others. When it comes to Novomatic slots, they have quite a few that can’t be found easily – you have the very high variance Fairy Queen which I love and the land-based favourite Indian Spirit.
I love the fact they offer WMS slots too – you can play classics like Zeus, Black Knight II and Wizard of Oz as well as the high variance games Raging Rhino and Spartacus Gladiator of Rome. In terms of IGT slots, you have Pharaoh’s Fortune, Da Vinci Diamonds and Cleopatra.
Grosvenor Casino has stepped up their game when it comes to slots – they have all Blueprint Gaming titles including all the MegaWays slots (Vikings Unleashed MegaWays etc). As for NetEnt, you can find the amazing Dead or Alive II and branded games like Vikings Narcos and Planet of the Apes.
You can also find slots from NextGen Gaming and Pragmatic Play – I particularly recommend Medusa MegaWays (a NextGen Gaming classic with a MegaWays twist) and Pirate Gold (by Pragmatic Play) which offers you payouts of up to 32,270 times your stake.
Overall, they have a good selection of slot games – they do offer games which are hard to find online and if you combine all the various software providers they have, Grosvenor Casino makes for a very good offering if you love your slots.
Grosvenor Casino Bonuses & Promotions
When it comes to a welcome bonus, this is where I think Grosvenor Casino could do better. New players from the United Kingdom will receive a £20 bonus if they deposit £20. The bonus may be low but the bonus only comes with 5 times wagering requirements.
With Grosvenor Casino having a land-based presence throughout the UK, there are plenty of offers you can take advantage of to use at your local Grosvenor Casino (or Mecca Bingo). You can also expect plenty of other promotions and offers with holiday giveaway, free spins on the slot of the week and cash prize draws.
18+. 100% Buy-In up to £400 Buy-In bonus. Min £20 cash buy-in to be eligible. Max bonus £400. 20x wagering requirements on total of buy in and bonus amount. bonus is valid for 7 days. *T&Cs apply.