GamCare’s Outreach to Families of Problem Gamblers

Written by

Jovana Bicanin

Last modified: May 21, 2025

2 min read

As the UK continues to tackle the complex challenges of gambling harm, GamCare is reinforcing its commitment to supporting not just those who gamble but also the families and friends impacted by their behaviour. Through various initiatives and digital tools, the charity is ensuring that families of problem gamblers receive timely and practical support.

Financial Impact on Families of Problem Gamblers

One of the most striking indicators of the ripple effect of gambling harm is financial strain. According to GamCare, 39% of individuals affected by someone else’s gambling report experiencing financial difficulties. This has inspired targeted initiatives like the Gambling Related Financial Harm (GRFH) project, which collaborates with banks, debt advisors, and financial institutions to address the hidden costs of gambling.

Bank Gambling Blocks

As part of the GRFH project, GamCare has helped develop practical tools such as bank gambling blocks. These features allow users to limit transactions to online casinos. This gives families and individuals better control over finances and helps to prevent further financial harm.

Support Spaces for Families and Friends

GamCare recognises the emotional toll gambling can take on loved ones and has created dedicated resources to support them.

In addition to several chatrooms that GemCare offers, like the Women’s Chatroom and Monday Motivation, they are introducing the Friends and Family Chatroom. It is a weekly moderated online space for family and friends affected by gambling harms. Here, participants can share their experiences, receive emotional support, and get advice from trained professionals. It’s a safe, non-judgmental environment for those navigating the challenges of a loved one’s gambling behaviour.

Round-the-Clock Confidential Help

For those who need immediate support, GamCare offers 24/7 confidential services through:

• The National Gambling Helpline
• Live chat
• WhatsApp support

These services ensure that anyone affected by gambling harm can reach out for help at any time.

Online Forums and Peer Networks

GamCare also provides access to online forums and peer support networks, allowing affected individuals to connect with others in similar situations. These platforms promote continuous engagement, shared experiences, and long-term encouragement. This also helps those affected feel less alone.

EmpowerMe: A Self-Help Tool for Families of Problem Gamblers

For those looking to understand and deal with the emotional impact of gambling, GamCare has developed EmpowerMe. It is a self-help tool designed to support people affected by someone else’s gambling. This tool empowers users to build resilience and move forward at their own pace. It includes:

• Personalised guidance
• Reflective exercises
• Educational content tailored to individual needs

Supporting the Wider Circle

GamCare recognises that gambling doesn’t just harm the person placing the bets—it affects the entire support network around them. They provide a mix of financial tools, emotional support spaces, and innovative digital solutions. This way, the charity continues to deliver a lifeline to families and communities facing the impact of gambling-related harm.