Luna Casino Review

The first thing that might catch your attention at Luna Casino is its clean design. It balances it with a collection of over 8,000 games, so you won’t stress finding your favourite titles. These games include slots, table games, scratch cards, and crash games.

One aspect I scanned thoroughly during my Luna Casino review was the slot section. It features over 7,300 games, ranging from Megaways to Jackpots and Classics. These games are powered by over 70 reputable gaming studios, like Pragmatic Play, Games Global, and NetEnt.

Mobile gaming gets even better with the dedicated Luna Casino app, available for download on Android and iOS devices. The mobile version also holds up well.

Luna Casino Pros & Cons

Welcome Bonus: 100% Up to £50 + 50 Free Spins

After a complete Luna Casino registration, you can make your first deposit to qualify for a 100% matched bonus of up to £50. Plus, you’re awarded 50 free spins on Play’n GO’s Book of Dead. The minimum deposit to be eligible for the welcome bonus is £10.

Put simply, an initial deposit of £20 awards £20 in bonus funds. This means that to claim the full bonus amount, you’ll need a deposit of £50.

? Bonus Deposit Limits:	£10 minimum
? Wagering Requirements:	30x bonus funds/60x on Free Spins
? Max Bonus Cashout:	£50
? Expiry:	30 days
? Payment Methods:	Visa, Apple Pay, PayPal, Ecopayz, Skrill, Neteller

Here is a guide to claim your Luna Casino welcome bonus:

^{#AD | Automatically credited upon deposit. First Deposit Only. Min. deposit: £10, max. Bonus £50. Game: Book of Dead, Spin Value: £0.1, Max Free Spins: 50. WR of 30x Deposit Plus Bonus amount (Slots count 100% and any other game 10%) within 30 days. WR 60x free spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Bonus Policy applies.}

Be sure to use promo code LUNA. While the 30x playthrough requirement for the bonus fund is realistic, the 60x on free spins feels a bit too steep. It’s even more discouraging when you realise that you have just 30 days to meet this condition.

This means that if you receive £30 in bonus funds, you would have to wager £60 (deposit + bonus) 30x to make it available for withdrawal. The same calculation applies to free spins.

Keep in mind that games don’t contribute equally to the fulfilment of the wagering requirement. While slots count 100%, other casino games don’t contribute as high.

Existing Customer Offers

After claiming the sign-up offer, you can look through the promotions page to see what’s up for grabs. I found just Daily Picks and Tournaments at Luna online casino while conducting my review. The operator keeps it simple, clearly opting for quality over quantity.

Every day you complete your Luna Casino login, you’ll receive an exclusive Daily Pick offer. The offer changes occasionally and can sometimes include free spins, a prize pool ticket, or a deposit match bonus. So be sure to sign in daily.

For the tournaments, you can challenge other players on selected games for a chance to win prizes. The rewards vary from game to game, which can sometimes go as high as £500.

Loyalty Programme

As with many operators, Luna Casino VIP offers a tiered rewards system. Pick up VIP points by playing your favourite games to climb through 6 levels. Each level comes with perks to enhance your overall experience. But note that you must complete the KYC process to be eligible for the rewards.

See the number of VIP points you need to unlock the next level:

Loyalty Levels	VIP Points
Bronze	0–400
Silver	401–100
Gold	1001–2000
Platinum	2001–20,000
Diamond	By invitation only
Red Diamond	By invitation only

Site and Mobile

I had a good first impression of the Luna Casino site design. The dark background and white text give it a sleek and modern look without straining the eyes with bright colours. I had no problems accessing most betting options—even before creating an account.

The drop-down menu sits at the top-right corner once you’re in, featuring all the important tabs. The Hold/Cold section stood out to me. It improves decision-making by giving an insight into the current highest-profit games and those with low payouts.

There’s also a search bar on the homepage to find your favourite games and slot providers. But if you’re unsure of what to search for, the game filters give a bit of motivation. You can filter games based on type, tag, providers, star rating, and even minimum and maximum bets.

Performance-wise, I wasn’t too impressed. While the site runs smoothly, I experienced slow-loading times on several pages, particularly the promotions and payment sections.

Mobile

I didn’t notice much difference between the Luna Casino mobile and desktop versions. The site retains the same dark background and setup on smaller screens, so mobile players won’t have any problem navigating through different pages.

The navigation bar sits at the bottom of the screen, providing easy access to the Payment, Profile, and Promotions pages. For a desktop-like experience on mobile, you can switch to landscape mode.

What’s more, there’s a native Luna Casino app for Android and iOS devices. This is a plus for players looking to bet on the go. Even though there are no exclusive mobile casino promos, the Daily Picks and Tournaments are available on the app. You can enable Face ID and Touch ID for easy and secure login and payments.

Slots

Luna Casino stands tall with over 7,300 online slot games. This is an impressive game catalogue and would certainly bother some of the big names on the market. These games are powered by over 70 leading game studios, such as Games Global, Hacksaw Gaming, Play’n GO, Nolimit City, and Pragmatic Play.

You’ll also find a decent selection of games from fast-rising providers like Kalamba, Foxium, and Fatasma. For a quick look at a slot’s provider, hover over it and click on the information icon.
On the downside, Luna Casino slots are not available in demo mode, meaning you’ve to dive straight in with real money bets.

Popular + New Slots

The site has specific filters for popular and new online slots, making it easy to spot your favourites. However, keep in mind that new games are released regularly, typically every month. Here are some of the current ones:

• Cash Lamps (Red Tiger)
• Dead Men Walking (Nolimit City)
• Bubblegum + Robo (Peter & Sons)
• Kraken’s Catch (StakeLogic)
• Volcanic Wilds (IGT)

Jackpot Slots

You can filter for over 650 jackpot slots on the Luna Casino site. Even so, it misses out on one of the most groundbreaking titles, Mega Moolah. Still, for life-changing payouts, you can turn to NetEnt’s Mega Fortune, another classic.

Other top progressive slots include:

• Age of the Gods: King of Olympus (Playtech)
• Net Gains Dream Drop (Relax Gaming)
• Money Train Origins Dream Drop (Relax Gaming)
• Buffalo Blitz: Mega Merge (Playtech)

Megaways Slots

If you’re into Megaways slots, you don’t need to dig deep, since there’s a dedicated filter for them. At the time of my Luna Casino review, I found over 290 titles in the Megaways library, which is not too bad.

Some titles I’d recommend include:

• Gods of Troy™ (Red Tiger)
• Zillard King Megaways™ (Red Tiger)
• The Dog House Megaways™ (Pragmatic Play)
• Fluffy Favourites Megaways™ (Eyecon)
• Blood Suckers Megaways™ (Red Tiger)

Payment Methods

The Luna Casino payment options are decent. It goes from traditional methods like debit cards (Visa and Mastercard) and wire transfers to more modern e-wallets. All of these options are widely available in the UK.

The good part is that payments are free, except for wire transfers below £500, which attract a £10 processing fee. While deposits typically reflect instantly (except for wire transfers), the operator attempts to process withdrawals within hours but might take extra days to get to your bank account.

Luna Casino is quite flexible with its withdrawal limits. It is capped at £5,000 per transaction and £10,000 per month. However, if you wish to exceed these limits, you can contact customer support. But remember that you can only receive withdrawals via the same path as the initial deposit.

As a standard for UK online casinos, you must complete the KYC process before you can request a withdrawal.

Overview of Payment Methods

Here is a comprehensive breakdown of the Luna payment options:

Method	Min Deposit/ Withdrawal	Max Deposit/ Withdrawal	Deposit/ Withdrawal Processing	Deposit/ Withdrawal Fees
Visa	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free
PayPal	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free
Wire Transfer	£10/£50	N/A/£5,000	2–7 business days/3–5 business days	£10 fee (for wire transfers below £500)
Neteller	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free
Ecopayz	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free
PaySafeCard	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free
ApplePay	£10/£20	N/A/£5,000	Instant/3–5 business days	Free/Free

Security and Account Verification

Even though Luna Casino doesn’t have much industry experience, it has a lot going for it. Besides, it is run by Skill On Net LTD, a solid company that also manages a number of reputable sites.

It holds licenses from top regulatory bodies, with the main ones being UKGC (licence no: 39326) and MGA (licence no: MGA/CRP/171/2009/01). These regulators are strict, so you can expect full compliance with player protection at all times.

In May 2023, Skill on Net Limited reached a settlement with the UK Gambling Commission, which included a £305,150 payment, a public statement, divestment, and an independent audit of its policies and controls. Additionally, at the time of writing, it has a 2.4 rating on Trustpilot, based on the number of negative user reviews, most of which are related to payment issues.

Safety-wise, Luna Casino deploys advanced encryption tools, like TLS 1.2, to protect your personal information against unauthorised access. Plus, the games are regularly tested for fairness by iTech Labs, so you know that outcomes are random and not rigged.

Account Verification

I was able to create an account within 3 minutes, as the operator requests just basic information, like full name, address, and mobile number. However, my details didn’t pass the initial background verification. I had to upload the required documents before I could deposit and play Luna Casino real money games.

The documents needed for the account verification are:

• Proof of Identity: Passport or ID Card
• Proof of Address: Utility Bill, Lease Contract, or Bank Statement

The operator reserves the right to request any of these documents at any time.

Responsible Gambling

Luna Casino has a responsible gambling section at the site’s footer. It gives you a detailed look into the tools available to stay in control of your bets, and here are some of them:

• Self-Exclusion: You can take a break from betting for up to 90 days or even indefinitely by activating this option under “My Account”.
• Deposit Limit: Set your daily, weekly, or monthly deposit limits to avoid digging into your pockets.
• Time Limit: The site will automatically log you out of your account if you exceed the set time limit.
• SafeMate: This is a new tool that allows you to track how much money you’ve won and lost, as well as the time spent, over the last six months.

The casino also partners with safe gaming services, such as GamCare and GambleAware. For underage gambling, use GamBlock and Net Nanny.

Customer Support

My first stop whenever I had a query at Luna Casino was the FAQ section. You can access it through the “Chat” tab in the drop-down menu. It offers detailed answers to questions across 5 categories: login and registration, documents, offers, responsible gambling, and withdrawals.

However, at the moment, there is no live chat support. This is something I would like to see in the future for personalised support. In the meantime, you can receive additional assistance from the chatbot. Honestly, it wasn’t particularly helpful—it felt like a drawn-out interaction.

Email is another way to contact the support team, which should be your go-to for anything relating to sending documents. While it supports multiple languages, only English guarantees a round-the-clock response.

Take a look at the Luna Casino support options:

Live Chat	No
Email	[email protected]
Help/FAQs	FAQ
Telephone	No

Luna Casino Review Summary

My experience at Luna Casino has been largely a mix of hits and misses. I had a good first impression of the site’s design and structure. It’s easy on the senses and intuitive, so I didn’t need much looking around to find my way.

Games can be filtered by their providers, type, tags, and even ratings, and there’s also a search function to make things easy. Another upside to the casino is its native mobile app, available for download on Android and iOS.

However, I noted a number of downsides. The welcome bonus isn’t the most impressive, and the promotions for existing players are limited. Moreover, you can only get personalised support via email, since there are no live chat or call centre options.