Vera & John Casino Summary
Vera & John Casino has been around since 2010 and offers a very comprehensive offering when it comes to casino games. With over 1,300 to choose from, they specialise in slots with more than 1,000 slots to play – these include games from Williams Interactive (WMS), Net Entertainment, Microgaming, IGT, NextGen Gaming and Play ‘N Go amongst many others. Fully UK licensed, new UK players can deposit just £10 to get 100 bonus spins on Play ‘N Go’s Book of Dead – these bonus spins come with no wagering requirements. As for withdrawing your winnings, they process them within 24 hours too.
Vera & John Casino Customer Support
Being UK licensed, Vera & John operate a superb customer service team which can be contacted via Live Chat, email and a dedicated UK telephone number. You will probably contact them using email (for document verification) and Live Chat for most other aspects with the latter being the fastest and easiest to use.
I’ve contacted their support team via Live Chat a number of times now with non-existent waiting times – on most occasions, it was under 2 minutes (even in peak/busy times). The one thing I loved about Live Chat is that you have the option to email yourself a transcript of your chat with their agent. This is good if you’re asking important questions or want that vital information documented.
Email support was fine too with most responses being within 2 to 3 hours – at weekends it generally takes between 4 and 5 hours. Their email support service is open from 8am to midnight UK time though (who emails in the early hours of the morning anyway?!). In terms of Live Chat and telephone support, this runs daily from 10am to 10pm UK time – this is more than suitable for most players (including me).
On their website you will notice a ‘Help centre’ option which can be found on the right-hand side of the website (it’s a green button). Here you will find detailed information with all matters including customer service, depositing and withdrawing (covered below), bonuses and generally useful questions (or FAQs). I found Vera & John to be superb with regards to customer support as they run a tight ship.
Vera & John Casino Deposit & Withdrawal Methods
When it comes to payment methods, Vera & John Casino ticks all the boxes with a variety of options – you have debit and credit cards, bank transfer, Eco card, PaySafeCard, NETeller and Skrill. One thing you will notice is that withdrawing is quick which is the main thing for regular slot players.
The only negative I found is that they apply a 2.25% fee if you deposit using either your debit or credit card – this is something I’ve questioned them about and they are looking to remove it (will update when). However, e-wallet methods like NETeller and Skrill are free so I’d go for these. As for withdrawing, they charge no fees if you cash out £50 or more – if you withdraw less than this amount, they will apply a £5 fee. Quite understandable really and do you really want to cash out less than £50?!
With it comes to withdrawal times, Vera & John excel – all cashouts are processed within 24 hours. This includes weekends more importantly when most regular players play. I use NETeller at Vera & John and have received quite a lot of withdrawals within 10 to 15 minutes! At most, cashouts normally take about 5 hours which is superb in my opinion. This includes Saturdays and Sundays when I play the most – this process normally indicates how good an online casino is and Vera & John pass with flying colours.
Vera & John Casino Slots
Vera & John boasts more than 600 casino games with blackjack, roulette and video poker. Where they excel is in their slots offering as they have more than 350 games to choose from. They also offer a comprehensive list of reputable software providers – all their slots can be played without having to download any software.
When it comes to slot games, there are titles from Microgaming, Williams Interactive (WMS), Barcrest, Net Entertainment, IGT, NextGen Gaming and Play ‘N Go amongst many others – if you love your slots, you will love this next feature – once you register an account, you can create your own customised lobby where you can put together your 12 chosen slots into your own unique lobby. There’s even an option to add a personalised Spotify playlist too.
In terms of games, you have a full suite of WMS titles like Zeus, Viking Vanguard, Montezuma and Wizard of Oz Ruby Slippers. IGT wise, they don’t have a complete portfolio but have all the most popular games like Pharaoh’s Fortune, Da Vinci Diamonds and Cleopatra (which is highly recommended).
As for Net Entertainment, they offer a full selection with my favourites being Piggy Riches and Dracula. Microgaming wise, you have Ariana, Jurassic Park, Terminator 2 and Immortal Romance. There is literally a massive array of slots to choose from with Pimped by Play ‘N Go, Psycho by NextGen Gaming, Monopoly Big Event by Barcrest and Robyn by Odobo. One last thing – Vera & John adds new slots as soon as they are released which is ideal when you’re looking for something new to play.
Vera & John Casino welcome new UK players with a cash bonus spins offer – these are bonus spins without any wagering requirements. Deposit just £10 to get 100 cash bonus spins to use on Play ‘N Go’s Book of Dead. All bonus spins are valid 10p each and you must use them within 48 hours of receiving them.
an exclusive 20 no deposit bonus spins on Thunderkick’s Zoom. When you make your first deposit, you will get a 100% match bonus up to £50. The welcome bonus comes with 40 times wagering requirements.
When it comes to promotions, Vera & John is pretty good – for example, they guarantee one lucky winner to take home £50,000 for 1 spin. If a player wins £30,000 from 1 spin and is the highest winner of a particular month, it will be topped up by Vera & John to £50,000! For regular updates, check out the Slots News area.
18+. First time depositors residing within the UK only. Min deposit £10. Max amount of Bonus Spins is 100. Bonus Spins valued at £0.10 per spin. Winnings paid in cash. Terms & Conditions apply. begambleaware.org