Your first port of call if you need any assistance should be the Help and FAQs tab which can be found at the bottom of the home page. There you’ll find the most usual categories where players may have queries. There are sections on registering, making deposits and withdrawals and bonuses and free spins. It’s not the most comprehensive section we’ve seen but it does cover the basics. There isn’t a search facility either.
If you have a query that isn’t covered by the brief FAQs, then there are a number of ways to get in touch with the SuperCasino customer support team.
The easiest option is the Live Chat which you can open by clicking on the Chat tab in the top right hand corner of the screen. There are also a freephone and London telephone numbers if you need to give them a call. You can also email [email protected]. The support team operates 7 days a week, 24 hours a day.
SuperCasino Customer Support
The supercasino website is very intuitive and user friendly. Your first port of call if you run into any difficulties should be the help section. Just click on the menu tab in the top left hand corner of the screen and choose FAQs.
It’s all clearly set out, starting with the top 5 most asked questions. That easy to use process is continued in specific sections that follow – Account, Payments, Withdrawals, Bonus and Free Spins, Technical Questions etc
Everything is written in easy to understand English with (thankfully) a distinct lack of confusing jargon. The FAQs will answer the most commonplace queries.
If you do need to contact customer support, there is a live chat option available from 9am until 1am daily, 7 days a week. Everything is done online so there is no telephone customer support. You can email them if you need to get into more detail on a given topic.
SuperCasino Deposit & Withdrawal Methods
All the usual deposit and withdrawal methods are available at SuperCasino. That includes the money wallets Skrill and NETeller, debit and credit cards, prepay and the virtual card Entropay. Unlike may casinos, you can use your PayPal account to upload funds here.
SuperCasino hopes to process withdrawals with 48 hours. Once approved they should hit Skrill and NETeller money wallets immediately. Things can take a little longer using other methods. There aren’t any weekend cashouts available unfortunately.
There are no fees whatsoever for cashing out unless your withdrawal amount is less than £10 – in that case, they incur a £1.50 admin fee. In terms of deposits, there’s a 3% fee using PayPal if you deposit is less than £10 – I suggest you deposit more than £10!
The SuperCasino site uses 128-bit SSL encryption technology. You’ll have to confirm your identity with photo ID before making a withdrawal.
The design of the Super Casino website is pretty simple. Just click on the Slots tab in the Casino or Vegas pages to bring up the catalogue of games available. With the best part of 300 games available, you’ll find games that cover pretty much every genre and theme.
Especially impressive is the range of progressive jackpot slots on offer. There are 30 to choose from including Man of Steel, Green Lantern, the Age of the Gods series and the recent 1960s era Batman re-boots. I highly recommend Justice League which is simply brilliant.
There are different titles on offer in the Casino and Vegas tabs and working your way around isn’t quite as clear as it could be. There’s a search facility if you know exactly what you’re looking for. There aren’t any options to filter by style of game or developer though which would have been a handy addition
Whether it’s the lucky leprechauns in Lands of Gold, the funky flowers of Fields of Fortune or the magical mystery of Da Vinci’s Vault, you should find something that appeals here though. In summary, Casino focuses on Playtech and Ash Gaming titles whilst Vegas has games from Quickspin and IGT. Popular recent arrivals include the ancient adventure King of Macedonia (IGT), the tropical trek that is Jungle Giants and The Matrix (both Playtech) which is based on the cult sci-fi movie.
SuperCasino Bonuses & Promotions
Like pretty much everything on offer at SuperCasino, its bonus offer is pretty basic. Make a deposit of between £10 and £200 and it will be doubled. There’s a 25x deposit plus bonus play through requirement before you can withdraw your winnings. Unfortunately, the welcome package doesn’t include any free spins or any no-deposit required extras.
Expect regular promotions and giveaways when you have signed up – recent giveaways have include cash drops and special prize draws. There’s also a VIP package on offer to high rollers.
First deposit only, Min first deposit £10, 100% bonus match to max £200, 25x wagering deposit and bonus, 30 day bonus expiry, Contribution to wagering reqs varies by game, Further eligibility and terms apply.