Reel Island Casino Customer Support
The customer support at Reel Island Casino is very reliable and hassle free. As they are available 24 hours a day 7 days a week, you can be rest assured that anytime you have a query, it can be answered within minutes.
The contact methods available are Live Chat, which is available 24/7 and email. There is no telephone number to speak with the customer support team but with an around the clock Live Chat on hand there isn’t much need for it (even though it would be welcome). Emails also have a guaranteed reply within 24 hours too and when you launch Live Chat, there will be an advisor available within a minute so – no hanging around to chat to somebody.
They also have a handy FAQ section on the ‘Contact Us’ page and it does really help with the questions you may have – this is important as you do want to know certain things when you join a new casino site.
Overall the customer support at Reel Island is pretty good – Live Chat is definitely the best way to get in touch as it’s available at all times and it’s so easy to launch a chat and be chatting to someone in less than a minute.
Reel Island Casino Deposit & Withdrawal Methods
Whichever country you are playing from at Reel Island Casino, you will have a decent selection of payment methods available to you to make your deposits and withdrawals. These include Debit/Credit Cards, Skrill, NETeller, iDeal, Poli, Paysafecard and Ukash. New payment methods are regularly being introduced when required too and next up is Boku which provides players with the opportunity to deposit via their mobile phone bill. This is expected to be live by April this year (2016).
To follow industry standards and their UK gambling license, you will most likely be asked to prove your identity before making your first withdrawal – this is simply done in a few emails where you are required to send a copy of your Passport or Driving Licence in to their verification team.
Withdrawal process times vary on each deposit method but using Skrill or NETeller will see a much quicker route to your account as there is less processing time with online e-wallet accounts. Cashouts to your bank or debit/Credit card will be the usual 2-5 working days but it’s often closer to the 2 days.
I use NETeller at Reel Island with cashouts in my account within the day. The only negative I found is that they don’t offer weekend withdrawals – something they will change in the near future. On a positive note, they charge no fees whatsoever for cashouts – a must in my opinion.
Reel Island Casino Slots
As the name suggests, there is an extremely strong focus on slots at Reel Island although they are not restrictive in their casino game selection as they offer Live Dealer casino as well as over 50 casino table games such as roulette, blackjack and baccarat.
The largest number of slots are from Net Entertainment as they have every single slot available, including a nice selection progressive slots. When it comes to NetEnt, you should try favourites like Starburst, Gonzo’s Quest and Piggy Riches as well as newer games like Drive Multiplier Mayhem, Steam Tower and Pyramid Quest for Immortality.
There are also over 6 other slot providers with NextGen Gaming, Thunderkick, Quickspin, ELK Studios, Aristocrat and Leander Games. Some of the top games I recommend include 300 Shields from NextGen Gaming, Taco Brothers from ELK Studios and Choy Sun Doa from Aristocrat.
New slots are also added each month and they have a ‘New’ section to highlight all the latest releases to launch on Reel Island. A very handy tool within the ‘Slots’ tab is a game search functionality – this allows you to search for any slot by typing your favourite slot title in, or you can filter by A-Z, most popular or even by slot provider. This is a very neat feature and it really does make the usability of Reel Island stand out.
Reel Island Casino Bonuses & Promotions
Reel Island Casino has a very generous, and exclusive, welcome bonus that will give all new players a 150% deposit bonus up to £300 plus 10 free spins on Starburst. For example, a £50 deposit will give you an extra £75 to play with and 10 free spins on Starburst. To get the full £300 on offer, you would need to deposit £200 – you can deposit as little as £10 to get started too.
Once you have deposited, you will use your free spin spins first so head to Starburst first, play your free spins and then you can begin your session with a very healthy balance.
Bonuses do not end there with Reel Island Casino – every single deposit is eligible for a minimum of a 10% bonus. That’s right, every deposit gets a 10% bonus!
Every day they have different promotions such as Monday Blues Buster, Tuesday Mystery Bonus and Break the Bank Wednesdays – these stay regular and you can expect them every week. The weekend always brings very nice adhoc promotions too and it’s very common to receive up to 30% bonus on your weekend deposits and cashbacks offers are offered pretty frequently as well.
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