Red Queen Casino Review

Red Queen Casino Summary

Red Queen Casino was formed as recently as August 2014 but is part of the Chase Racing company which was founded back in 1994. They operated high street betting shops as well UK course horse racing pitches. They’ve operated online sportbooks and developed 1x2Gaming which is a software company. Red Queen offer you a no download casino with slots from NextGen Gaming, Thunderkick and NextGen Gaming as well as WMS. Licensed fully in the UK, new players will get a 150% bonus up to £150.

Red Queen Casino Customer Support

Red Queen Casino may have only been around since summer 2014 but they are part of a sports betting company that has run betting shops, has had presence at racing courses and online sportsbooks since 1994. As a result, they have over 20 years’ experience when dealing with customers which is evident in the way they conduct themselves.

You can contact them via email, telephone and Live Chat. I was really impressed with their email service as responses were generally within a couple of hours. However, they only operate their customer support between 9am and 5pm UK time and between Mondays and Fridays.

Live Chat was good too with telephone support available to a UK landline number (free from most mobiles and landlines). As mentioned, they don’t operate round the clock and at weekends which is a little frustrating but when I’ve contacted their support, the level of service has been superb. You can visit the FAQ’s section on the website which covers lots of information – it’s neatly presented which also helps.

Red Queen Casino Deposit & Withdrawal Methods

When it comes to depositing and withdrawing at Red Queen Casino, there’s nothing to worry about – this is because they have a sports betting background so you can expect quick withdrawals. In terms of how to deposit and withdraw, you have all the most commonly-used solutions.

You can use debit and credit cards, NETeller and Skrill (MoneyBookers). There are rumours they will be adding PaySafeCard, Ukash and more importantly PayPal but these are unconfirmed. Anyway, the minimum you can deposit is £10 and there are no fees at for depositing or withdrawing with any of the payment methods.

When it comes to withdrawals, Red Queen Casino processed them with 24 hours which is superb. However, as touched on above, their support teams don’t work on weekends meaning that weekend cashouts are not available. That’s the only real negative I can see but then again many casinos don’t offer this either.

There is no manual flushing available but you can reverse your cashout request if you contact support. A lot of casinos allow you to cancel the cashout by clicking a button but at Red Queen Casino, you need to contact support which makes it that little bit harder to do so.

When it comes to verifying your account, they will try and verify you via the electoral roll and phone databases for example but they may require identification. They have a dedicated email address for banking (payments@redqueencasino.com) which really helps in my opinion. I had my account verified within 45 minutes though which I was pleased about.

Red Queen Casino Slots

Red Queen Casino offers over 350 casino games including all your favourites such as blackjack, video poker and roulette. When it comes to slot games, they have just over 250 with titles from NextGen Gaming, ELK Studios, NextGen Gaming, Thunderkick and WMS.

In recent times, Red Queen Casino has stepped up their efforts in terms of their slots offerings – they have added providers like Barcrest, WMS and Iron Dog Studio. Games worth mentioning include Raging Rhino, Blood Queen, Rainbow Riches and The Wizard of Oz Emerald City.

I highly recommend Iron Dog Studio’ Rainbow Wilds which is a 5 reel, 1,024 ways to win slot which uses tumbling reels, expanding and sticky wilds and a free spins feature with expanding multipliers.

When it comes to NextGen Gaming, you have Titan Storm, the branded Judge Dredd and the entertaining Gorilla Go Wild (which is also available on mobile and tablet devices). You also have classics such as Medusa and Mad Mad Monkey. As for Leander Games, ELK Studios and Thunderkick, popular games such as Esqueleto Explosivo, Arcader, Birds on a Wire and Wild Toro are good choices.

Red Queen Casino Bonuses & Promotions

New UK players are Red Queen Casino are welcomed with a 3-part welcome offer. Firstly there is 150% welcome bonus up to £150 – deposit from £10 to £100 to get a 150% match. If you were to deposit £100 for example, you’d get £150 free and £250 in total to play with. The welcome bonus comes with 25 times deposit plus bonus wagering requirements with slots contributing 100%.

Then there’s a 100% matched deposit bonus up to £200 on your second deposit – i.e. deposit £200 and get £200 free. Finally, there’s a 50% matched deposit bonus up to £250 on your third deposit. If you deposited £500 for example, you’d get £250 free – that’s £600 free if you took the maximum bonuses available.

They also offer a Game of the Week promotion where you can get up to 50 wager-free free spins every single week – it all depends on how much you deposit over the course of the week. Just keep an eye on our news section for more information.

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