Casino Cruise Summary
Casino Cruise was founded in 2014 and is run by a group of experienced industry veterans that have worked for some of the most successful gaming operators in the industry. They offer you an instant play casino with over 1,200 slots powered by Net Entertainment, NextGen Gaming, Play ‘N Go and Microgaming amongst others. As a new player, you are entitled to a 4-stage welcome bonus with up to £1,000 free – when you deposit, you will also get 200 free spins on NetEnt’s Starburst (20 free spins per day for 10 days).
Casino Cruise Customer Support
Casino Cruise’s customer service team seemed all in order to me – they offer Live Chat, telephone and email support. Live Chat was the best way to contact them as the waiting times were small meaning I could speak to an agent within a couple minutes at most.
They do offer a telephone service but the number is from Malta (where they are located due to their license) so isn’t free if you’re calling from the United Kingdom for example. However, Casino Cruise does offer a call back option which I love as you can request to be called back at a convenient time.
Their email support was also good as I got a reply within a few hours. When I sent my identification documents, I got them verified and approved within a couple of hours which showed me they have their ship in order (no pun intended). Overall, customer support is good but they could add a freephone UK telephone number to make it complete.
Casino Cruise Deposit & Withdrawal Methods
Casino Cruise is powered by EveryMatrix – they are a company that offers various software providers as well an extremely wide range of payment solutions to customers. You have all the most popular methods like debit cards, NETeller, Skrill and bank transfer.
The good thing is that cashing out is very quick with them being processed within 24 hours of being requested. I’ve withdrawn a handful of times from Casino Cruise now (via Skrill) and received my winnings within 6 hours the latest. I did have to send over my identification documents however the first time I withdrew – this is standard process though and they even have a dedicated email address ([email protected]) to send them to.
There are no fees to either deposit or withdraw which is good but you can you cancel your withdrawal request before it’s processed. This can be both a good and bad thing – personally speaking, I prefer that option not to be available as I won’t be tempted to cancel my request and play with my winnings but it’s down to you as a person to have some restraint.
As for cashing out, Casino Cruise do not offer withdrawals on a Saturday. However, they do offer them on Sundays which is good enough for me. Overall, Casino Cruise offers the most popular payment options and processes cashouts within 24 hours (except Saturdays) – their service is more than fine and safe to deposit/withdraw from.
Casino Cruise Slots
Casino Cruise has an instant play casino with over 600 casino games including blackjack, roulette and video poker. Their main focus is slots as they have over 300 available with titles from Microgaming, Net Entertainment, NextGen Gaming and Play ‘N Go.
What I really like about Casino Cruise is that new slot games from the aforementioned software providers are added just as quickly as anywhere else – this really helps if you’re an avid slots player and play regularly. For example, you can play The Invisible Man by NetEnt and Game of Thrones by Microgaming. There are rumours that EveryMatrix (the company who offer the games to Casino Cruise) will be adding WMS slots in early 2015 – that will really elevate Casino Cruise to a new level.
When it comes to Microgaming, you have all the old classics like Thunderstruck II and Immortal Romance as well as the newer titles like Terminator 2 and Jurassic Park. As for Net Entertainment, you have some of my favourite games like Dead or Alive and Piggy Riches as well as more modern and innovative games like EggOMatic and Go Bananas.
You have a full suite of NextGen Gaming titles like the volatile 300 Shields, the popular Medusa and the newly released Titan Storm. As for Play ‘N Go, you can’t go wrong with Riches of Ra, Wild Blood and the crazily-themed Leprechaun Goes Egypt.
Casino Cruise Bonuses & Promotions
Casino Cruise welcomes new customers with up to £1,000 free and 200 free spins. There’s a 4-stage welcome bonus with free spins upon your 1st deposit. Here are all the details:
- 1st Deposit Bonus – 100% up to £200
- 2nd Deposit Bonus – 50% up to £200
- 3rd Deposit Bonus – 25% up to £300
- 4th Deposit Bonus – 35% up to £300
Once you make your first deposit, you will receive 200 Starburst free spins – these start the day after you deposit and you will receive 20 per day for 10 consecutive days. All bonuses come with 40x wagering requirements and deposits using Skrill or NETeller are not eligible unfortunately.
18+, begambleaware.org, New Customers Only.