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18+. New customers only. Open to GB and Northern IRE. £10 minimum deposit. Max bonus 100% up to £100. Bonus carries 40x play through in 14 days. Spins worth 20p on Starburst. Spins carry 5x play through in 3 days. Live Casino excluded. Paypal, Moneybookers, Skrill and Neteller payment methods are excluded. Weightings apply. T&Cs apply begambleaware

Betsafe Casino Review

  • UK License: 39579 [1]
  • Founded in 2006 – part of Betsson Group
  • Instant play casino with 1,000+ slots
  • Lots of payment methods
  • Superb customer support

Betsafe Casino has been around since 2006 and is one of the most popular destinations to play online in Europe especially. Part of the Betsson Group, they have over 500,000 customers from over 100 different countries. They have an instant play casino with 1,000+ slots from WMS Gaming, Microgaming, NetEnt and Play ‘N Go amongst others – you can even play some exclusive slots there from NetEnt.

When it comes to customer support, they have an extensive Help Centre where you can find lots of information. Well laid out, response times via email is 30 to 60 minutes. Live Chat is quick with the average waiting time just 30 seconds. If you want to speak to someone, you can request a call back (15 to 60 minutes average).

With lots of payment methods, you can deposit and withdraw using debit cards, NETeller, Skrill and even PayPal. Cashouts are processed within 24 hours and including weekends. Fully UK licensed, new players can get a 100% fist deposit bonus up to £100 as well as 10 big spins on NetEnt’s Starburst. They also offer their customers regular bonuses, promotions and offers.

Betsafe Casino: Customer Support

  • 24/7 customer support
  • Extensive Help Centre
  • Live Chat, email, UK telephone number
  • Minimal waiting times
  • Call back service

When it comes to customer support, Betsafe Casino is one of the best out there. They were formed back in 2006 and were independently run. As a result of their excellent customer service, the Betsson Group acquired them. Available round the clock 365 days a year, you can contact their team via email, Live Chat, their onsite messaging system and telephone. You will notice the telephone number on their website is a Maltese one but the one to the right-hand side is a UK number and is free.

When it comes to response times, this is where Betsafe excels – the typical response time for Live Chat is 30 seconds whilst its 30 to 60 minutes for email. You can request a call back within 15 to 60 minutes. If you want more help or information, head to the Help Centre which is comprehensive and well laid out.

I have contacted their customer service team on a few occasions now. Like I do with all casinos added to Online-Slot.co.uk, I test their team and ask them awkward and lots of questions. I didn’t have to wait more than half a minute or so to speak to an agent via their Live Chat service which I found to be useful, polite and above all quick.

Regarding email, I sent them 3 and all 3 were answered with 2-3 hours on average. They pointed me to their FAQs section on their website which was sufficient and quite informative. I found Betsafe Casino’s customer support to be good with their team to be helpful, quick and above all knowledgeable.

Betsafe Casino Account Verification

As with all licensed UK casinos, you will need to verify your Betsafe Casino account – it’s part of the UK Gambling Commission’s rules and regulations [2]. When you register an account, you will be prompted to upload your identification documents from their secure document upload area – this is found in your account section.

You will then need to send them a proof of Identity document – either your passport, driving license or national ID card. When it comes to depositing, you will need to send proof of payment method. As for your address, a copy of a utility bill will suffice.

The Betsafe customer support team will review the documents and verify them within 24 hours – normally, the process is much quicker. You will receive an email when the process is complete so you are then free to play your favourite casino games.

Betsafe Casino: Deposit & Withdrawal Methods

Betsafe Casino offers all the most popular deposit and withdrawal options such as debit cards, NETeller and Skrill amongst others. You can use PayPal and Paysafecard too.

The good thing is that Betsafe charge no fees whatsoever for either depositing or cashing out (always a plus!). The minimum deposit is £10 or £20 (depending on payment method) with the minimum withdrawal being the same.

Another thing I really like is the extremely fast cashouts – they aim to process all cashouts within 8 hours including weekends. I mainly use PayPal when playing at a new casino and got my winnings within 4 hours both times. I have since played quite a bit more and found cashouts to be in my account within 5-6 hours on average – that includes my usual Sunday cashouts.

If you do use debit cards, withdrawals will be processed within 8 hours but will take 3 working days to hit your account (this is due to banks’ processing times). The minimum deposit is £10 and identification documents are required the first time you make a withdrawal request (this is standard procedure) – I found the process to be straight forward and easy.

Overall, I would say depositing and withdrawing at Betsafe Casino was good. Another thing – when you deposit into your Betsafe account, this goes into your Sports account (the default) and then you need to transfer the funds into your casino account – this I found a little unfortunate but something I can live with due to the great slots they have on offer.

Betsafe Casino: Slots

  • 1,000+ slot games
  • Exclusive NetEnt slots
  • WMS, Microgaming, IGT & Novomatic
  • Instant play casino
  • New slots regularly

When it comes to slot games, you are not going to get much better than Betsafe Casino – they have more than 1,000 slots to play including games from WMS Gaming (my favourite software provider), Microgaming, NextGen Gaming, Play ‘N Go, Ash Gaming, Net Entertainment and many others.

I have added Betsafe as I have noticed they are one of the first online casinos to add new slot games first – I know which slots will be coming out and when so it’s nice to play at Betsafe Casino knowing they will be available there first. Also, and quite importantly, Net Entertainment tend to release their new slots 1 week early to Betsafe Casino which I love. They have and exclusive NetEnt slot in Moonshine Riches as well as Trolls Bridge 2 from Yggdrasil Gaming.

Ok – on to the slots now! You have all the classic such as Zeus, Black Knight, Wizard of Oz and Rome & Egypt at Betsafe – you also have the volatile games like Viking Vanguard, Raging Rhino and Spartacus Gladiator of Rome. Betsafe Casino offers you a full portfolio of WMS slots.

In terms of Net Entertainment and Microgaming, you can play Jurassic Park, Immortal Romance, Thunderstruck II, Piggy Riches, Starburst and Mega Fortune Dreams. I really like Gonzo’s Quest which was NetEnt’s first ever platinum release.

As for other software providers, you have selected titles from ELK Studios, NextGen Gaming, Play ‘N Go, Thunderkick and QuickSpin with new providers being added all the time. Some of the slots I suggest you include the superb Medusa Megaways by NextGen Gaming, Ankh of Anubis by Play ‘N Go and Desperados Wild Megaways from Inspired Gaming.

As mentioned, all slots can be played with having to download any software at all – you are also allowed to play them for free before you go on to play for real money (you can also do this at Online-Slot.co.uk!). As for mobile/tablet slots, they have quite an extensive selection mainly powered by Net Entertainment and Microgaming.

Betsafe Casino: Bonuses & Promotions

  • 100% welcome bonus up to £100
  • + 10 big spins on Starburst

Betsafe Casino welcomes players from the United Kingdom with a superb offer. You can double your first deposit up to £1000 – a 100% match bonus. For example, deposit £100 to get a £100 bonus.

Once you make your first deposit, you will get 10 big spins on NetEnt’s Starburst. These are bonus spins worth £1 each.

The bonus comes with 40 x wagering requirements which must be completed within 14 calendar days. The bonus spins come with 5x play through requirements in 3 days. To deposit, use a debit as PayPal, NETeller and Skrill are not permitted for the welcome offer.

In terms of promotions, Betsafe Casino offers regular offers for their players – these normally consist of mobile reload bonuses, big prize pool tournaments and calendar-orientated events like Valentine’s Day and Christmas. Keep an eye on our Slots News section where these promotions will be covered in more details as and when they appear.

References
[1] https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39579
[2] https://www.gamblingcommission.gov.uk/news-action-and-statistics/News/new-age-and-identity-verification-rules-changes-to-the-lccp-from-tuesday-7-may

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T&C Apply

18+. New customers only. Open to GB and Northern IRE. £10 minimum deposit. Max bonus 100% up to £100. Bonus carries 40x play through in 14 days. Spins worth 20p on Starburst. Spins carry 5x play through in 3 days. Live Casino excluded. Paypal, Moneybookers, Skrill and Neteller payment methods are excluded. Weightings apply. T&Cs apply begambleaware